Dog & Cat Vets in Frome

## Summary Bellevue Veterinary Clinic offers a broad mix of routine and advanced care (including orthopaedic surgery and 24‑hour emergency treatment), and also sees a wide range of species beyond cats and dogs (reviews mention a tortoise). Ownership (independent vs corporate group) isn’t stated in the information provided. Decision-relevant details owners repeatedly mention include: - Making time for urgent cases (one review describes being fitted in on a Saturday morning). - Thoughtful end‑of‑life support, including not rushing owners and a follow‑up call afterwards. - Dental work is specifically referenced, including a case involving 17 extractions and the use of an LED “healing wand” on the gums. - A small in‑clinic policy/detail aimed at quieter support during bereavement: a candle is lit when someone is losing a pet. ## Services Services and capabilities stated on the clinic website summary and/or structured data include: - **24‑hour emergency treatment** - **Home visits** - **Hospitalisation** for pets - **Full health checks** and **vaccinations** - **Microchipping** - **Nail clips** - **Neutering** - **Dental treatment** (reviews include extensive dental extractions; one owner notes their dog wasn’t groggy at pickup and recovered within a few days) - **Soft tissue and orthopaedic surgery** - **Acupuncture** - **Nurse clinics** - **Puppy and kitten packs** - **Pet passport / travel-related services** (one review mentions a tapeworm sign‑off for travel) - **Veterinary nurse training facility** (listed in the provided structured data) Species stated as seen (website summary): **cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles, and birds**. ## People - **Karen** (role not stated): mentioned for treating a tortoise; the owner describes her as *knowledgeable and reassuring*, and appreciated how the wider team engaged with the pet during the visit. - **Reception and veterinary staff** (not named): multiple reviews describe them as helpful and welcoming, with examples including fitting in urgent appointments, creating a calmer/quieter environment for pets, and offering extra time and follow-up support after a pet’s death. ## Reviews **Google rating: 4.7 stars from 180 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear explanations and problem-solving:** one owner says the team found what was wrong with their cat, explained it well, and treatment improved the cat’s wellbeing. - **Responsiveness for sick pets:** owners mention quick responses and being accommodated at short notice (including a Saturday morning slot). - **End-of-life kindness and follow-up:** one review describes being given time to say goodbye, not being rushed, and receiving a check-in call the following week. - **Calm clinic atmosphere:** described as “quiet” and “calming” for animals. - **Specific procedure feedback:** dental care is discussed in detail (including multiple extractions and supportive post-procedure care); travel paperwork/tapeworm sign-off is also mentioned.

## Summary Highcroft Veterinary Group – Frome Veterinary Centre is part of the **Highcroft Veterinary Group** (not an independent practice) and is also listed as a **veterinary nurse training facility**. From the written reviews available, owners most often mention **being seen promptly for urgent concerns** (one dog was told to “come in straight away”) and **clear, option-based explanations** (a vet discussed kidney findings discovered during a neutering visit and talked through treatment choices). A small number of recent reviews describe a serious dispute about **testing/insurance paperwork and charges** after a cat biopsy, including allegations of being chased for payment and difficulties getting biopsy details sent to the insurer. ## Services Services mentioned across the clinic data, website summary, and reviews include: - **Neutering** (cat booked in to be neutered; kidney issue identified during the visit) - **Investigation/diagnostics related to skin/allergy work-ups** (cat biopsy; allergy-related results discussed in a review) - **Urgent appointments** (owner says they were advised to come in immediately with a puppy concern) - The Highcroft website also lists a broad range of services and facilities (e.g., **consultations, surgery, dentistry, diagnostic tests & imaging, microchipping, vaccinations, parasite control, nurse clinics, home visits**, and **in-house lab/X-ray/ultrasound**), plus **referral services** in areas such as **cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery, and keyhole (laparoscopic) surgery**. (These are stated on the group website; they are not all specifically referenced in the Frome-centre reviews.) ## Pricing Specific figures appear in one complaint review, presented here as the reviewer described them: - **“£400+”** quoted to identify what a cat was specifically allergic to (after initial results) - **“£2000”** quoted for a vaccine (in the same context) - **£429.30** disputed charge/payment mentioned relating to tests the reviewer says they didn’t want; the same review describes an insurance claim issue connected to biopsy vs. tests paperwork ## People - **Rachel (vet)** – praised for explaining findings and options clearly: one owner says she provided the information needed to make informed decisions after an underlying **kidney issue** was found during a neutering visit. - **Reception team** – mentioned for practical help (one receptionist helped get a cat out to the car when the owner was heavily pregnant and with a toddler). - **Practice manager (not named)** – appears in a negative review describing a dispute about charges/insurance paperwork; the reviewer describes the interaction as rude and accusatory. ## Reviews **Google rating: 4.7 stars from 145 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Prompt access when worried:** one reviewer says they were told to bring their puppy in straight away and that the dog improved afterwards. - **Clear explanations and decision support:** a vet is singled out for walking an owner through treatment options after unexpected kidney findings. - **Handling and gentleness with difficult cases:** one older review describes an elderly, uncooperative cat with an infected tail being handled well. - **Also present: a sharp conflict about billing/insurance and consent for tests:** one recent reviewer alleges pressure to pay for tests they didn’t want, problems with an insurer claim involving biopsy details, and rude communication during the dispute.