Emergency Vets in Frome

## Summary Bellevue Veterinary Clinic offers a broad mix of routine and advanced care (including orthopaedic surgery and 24‑hour emergency treatment), and also sees a wide range of species beyond cats and dogs (reviews mention a tortoise). Ownership (independent vs corporate group) isn’t stated in the information provided. Decision-relevant details owners repeatedly mention include: - Making time for urgent cases (one review describes being fitted in on a Saturday morning). - Thoughtful end‑of‑life support, including not rushing owners and a follow‑up call afterwards. - Dental work is specifically referenced, including a case involving 17 extractions and the use of an LED “healing wand” on the gums. - A small in‑clinic policy/detail aimed at quieter support during bereavement: a candle is lit when someone is losing a pet. ## Services Services and capabilities stated on the clinic website summary and/or structured data include: - **24‑hour emergency treatment** - **Home visits** - **Hospitalisation** for pets - **Full health checks** and **vaccinations** - **Microchipping** - **Nail clips** - **Neutering** - **Dental treatment** (reviews include extensive dental extractions; one owner notes their dog wasn’t groggy at pickup and recovered within a few days) - **Soft tissue and orthopaedic surgery** - **Acupuncture** - **Nurse clinics** - **Puppy and kitten packs** - **Pet passport / travel-related services** (one review mentions a tapeworm sign‑off for travel) - **Veterinary nurse training facility** (listed in the provided structured data) Species stated as seen (website summary): **cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles, and birds**. ## People - **Karen** (role not stated): mentioned for treating a tortoise; the owner describes her as *knowledgeable and reassuring*, and appreciated how the wider team engaged with the pet during the visit. - **Reception and veterinary staff** (not named): multiple reviews describe them as helpful and welcoming, with examples including fitting in urgent appointments, creating a calmer/quieter environment for pets, and offering extra time and follow-up support after a pet’s death. ## Reviews **Google rating: 4.7 stars from 180 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear explanations and problem-solving:** one owner says the team found what was wrong with their cat, explained it well, and treatment improved the cat’s wellbeing. - **Responsiveness for sick pets:** owners mention quick responses and being accommodated at short notice (including a Saturday morning slot). - **End-of-life kindness and follow-up:** one review describes being given time to say goodbye, not being rushed, and receiving a check-in call the following week. - **Calm clinic atmosphere:** described as “quiet” and “calming” for animals. - **Specific procedure feedback:** dental care is discussed in detail (including multiple extractions and supportive post-procedure care); travel paperwork/tapeworm sign-off is also mentioned.

## Summary Garston Veterinary Group is an RCVS Practice Standards Scheme–accredited small-animal practice for domestic pets, with evidence of investment in facilities (a new CT machine is mentioned by a reviewer) and a role as a veterinary nurse training facility. Reviews describe routine preventive care (annual vaccination boosters), surgical care (a cat having “a couple of operations” and follow-up check-ups), and overnight hospitalisation. Experiences reported are mixed: many owners describe calm, clean facilities and respectful support around end-of-life requests (including keepsakes such as paw prints), while a smaller number report serious concerns about out-of-hours communication and inpatient comfort. ## Services - Small-animal care for domestic pets (examples mentioned: dogs, cats, rabbits). - Preventive care: annual vaccination booster appointments; check-ups and ongoing treatments are referenced via a “Wellness plan.” - Surgery: owners mention cats undergoing operations and returning for post-op check-ups. - Inpatient care: one review describes a cat being hospitalised overnight for a throat infection and receiving antibiotic treatment. - Emergency / out-of-hours care: the clinic provides emergency veterinary services, and reviews reference an out-of-hours call-back. - Diagnostics/facilities: a CT machine is mentioned by a reviewer. - Veterinary nurse training facility (stated in clinic data). ## Pricing - £160 mentioned as the fee “just to see” a pet out of hours (from a review). - £885.83 reported total for a single overnight hospital stay plus antibiotic treatment for a cat (from a review). - A “Wellness plan” is mentioned as a way to “save a little on fees,” but no price or exact inclusions are stated beyond check-ups, vaccinations, and treatments being “on track.” ## People - No individual clinicians are named in the provided sources. - Communication and support (positive examples): one owner reports the team handled a terminal cancer loss with specific aftercare requests (bereavement card with wild seeds; paw prints; fur clippings separated by colour; returning the cat box/towel/throw). - Communication concerns (negative example): one owner describes an out-of-hours call where they felt the vet was abrupt and unkind during a dying-pet situation. ## Reviews **Google rating: 4.6 stars from 389 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clean, calm environment is mentioned repeatedly (e.g., “lovely clean,” “spotless,” “calming atmosphere”). - Preventive and ongoing care: annual vaccination booster and a Wellness plan used to keep on top of check-ups/vaccinations/treatments. - Surgical and follow-up care: a cat having multiple operations and returning for check-ups without becoming anxious is specifically noted. - End-of-life support: one detailed account praises respectful handling and keepsakes (paw prints, fur clippings, returning belongings, bereavement card). - Administration/reception experience appears inconsistent: one review praises reception staff; another says “admin team and receptionists not so!” - Serious negative reports exist alongside positive ones: - Cost concern: one owner reports £885.83 for one overnight stay and antibiotics. - Welfare/handling concern: the same owner states their cat was returned “soaked in urine” in the carrier. - Out-of-hours compassion concern: another owner reports a distressing phone interaction and felt the response lacked empathy.

## Summary Frome Equine Vets is an equine-focused practice that offers emergency veterinary services and is frequently used for pre-purchase examinations (including 5-stage vettings). Reviews repeatedly describe detailed, step-by-step communication during vettings—one client reports the vet phoned at each stage to explain findings and check whether they wanted to proceed. Another specific example mentioned is rapid turnaround of documentation, with certificate/notes/scans emailed the same day. There is also a clear split in experiences around a disputed sale: one reviewer alleges the practice “blew” a sale before seeing the horse, while the buyer involved says they personally chose not to proceed due to concerns about incomplete history and reluctance to release records/passport. ## Services - **Emergency veterinary services** (listed capability). - **Pre-purchase vetting**: specifically mentioned as **5-stage vetting**. - **Diagnostic imaging for vettings**: **x-rays of hocks and back** are explicitly referenced. - **Vetting documentation**: clients mention receiving a **certificate, notes, and scans by email**. ## People - **Hilary (named in reviews; role implied as vet)**: described by a buyer as acting professionally, offering “pragmatic advice,” and not pushing them toward a decision during a disputed pre-purchase situation. - **Frontline Vet Tech (not named)**: one reviewer highlights clear explanations of the vetting process, patience in collecting details, and going through the **exact costs of each part** (without the review stating the amounts). - **Vet (not named)**: in one detailed account, the vet **called during each stage of the vetting** to explain findings and answer many questions, and gave a “clear clinical diagnosis” explained in lay terms without “prejudicing” the purchase decision. ## Reviews **Google rating: 4.7 stars from 12 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication during vettings is a repeated strength**: updates by phone at each stage, time to answer questions, and explanations in lay terms are specifically mentioned. - **Good admin/logistics support is highlighted**: fitting a vetting into the same week and liaising directly with the seller is described in one review. - **Fast reporting is noted**: certificate, notes, and scans emailed the same day after a vetting (as reported by one client). - **Conflicting accounts around a pre-purchase case**: one reviewer alleges the practice derailed a sale “before even seeing the horse,” while the buyer involved says they themselves cancelled due to inconsistent history and difficulty obtaining records/passport, and states the vet did not tell them not to proceed.