Garston Veterinary Group – Vets in Frome
Clinic Overview
- Recent reviewers often praise the vets for being kind, knowledgeable and clear when explaining treatment or advice, with some saying the team reacts quickly to concerns. - The practice environment is a repeated positive theme: owners describe it as clean, calm and welcoming, and one review specifically highlights separate waiting rooms for cats and dogs. - Positive care examples include annual boosters, ongoing wellness-plan care, surgery and follow-up appointments, and thoughtful end-of-life support such as paw prints, fur clippings and a bereavement card.
Garston Veterinary Group in Frome provides small-animal care for pets including dogs, cats and rabbits. Services mentioned by clients include routine preventive care, surgery, inpatient treatment, emergency and out-of-hours support, and access to on-site diagnostics including a CT machine. Recent feedback is largely very positive about the standard of care, the calm environment and clear communication, with some criticism aimed at reception/admin consistency and parts of the out-of-hours experience.
Services
- •Routine and preventive care: annual vaccination boosters, check-ups and ongoing care are available, with a Wellness plan mentioned for keeping pets up to date with vaccinations, treatments and routine monitoring.
- •Surgery and follow-up care: reviewers mention cats undergoing operations and returning for post-op check-ups, with one owner noting their cat remained relaxed about coming back.
- •Inpatient and medical treatment: one cat owner describes an overnight hospital stay for a throat infection with antibiotic treatment.
- •Emergency and out-of-hours care: the clinic offers emergency veterinary services, and reviews mention out-of-hours call-backs.
- •Facilities and environment: clients highlight a clean, calm practice, and one reviewer specifically praises separate waiting rooms for cats and dogs. A CT machine is also mentioned, and the site is noted as a veterinary nurse training facility.
- •Species seen: reviews reference care for dogs, cats and rabbits.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Examples mentioned publicly include £160 for an out-of-hours consultation and £885.83 for one overnight hospital stay with antibiotic treatment. Review feedback on cost is mixed: some owners describe the practice as good value for money, and the Wellness plan is mentioned as helping save a little on routine fees, while others felt some treatment costs were high.
People
No individual vets or nurses are named in the available public feedback. Reviewers regularly describe the clinical team as caring, knowledgeable and professional, while comments about reception and administration are more mixed.
Reviews
Garston Veterinary Group has a 4.6/5 Google rating from 393 reviews.
- •Recent reviewers often praise the vets for being kind, knowledgeable and clear when explaining treatment or advice, with some saying the team reacts quickly to concerns.
- •The practice environment is a repeated positive theme: owners describe it as clean, calm and welcoming, and one review specifically highlights separate waiting rooms for cats and dogs.
- •Positive care examples include annual boosters, ongoing wellness-plan care, surgery and follow-up appointments, and thoughtful end-of-life support such as paw prints, fur clippings and a bereavement card.
- •A smaller number of reviews raise concerns about reception/admin service, high charges in some cases, and one particularly poor out-of-hours interaction described as lacking compassion.
