Garston Veterinary Group in Frome, Somerset, is a well-regarded veterinary practice with a solid 4.6-star rating based on 386 Google reviews, indicating a generally high level of customer satisfaction. The clinic offers a range of services, including a veterinary nurse training facility and 24/7 emergency veterinary services, emphasizing its commitment to comprehensive pet care.

Customer feedback highlights the clinic's knowledgeable and compassionate staff, with many clients praising the professionalism and care their pets receive. Reviewers like Jessica Snyder and Emma Hodges commend the practice for its welcoming atmosphere, attentive staff, and effective wellness plans that help manage costs while ensuring thorough care for pets. Emma Hodges particularly appreciates the clinic's investment in staff training and facility improvements, which reflects positively on the overall quality of service.

However, not all experiences have been positive. Gabriel C and Sarah Paterson have reported distressing incidents. Gabriel C's concerns centered around the high cost of care and lack of attention to his cat's comfort during hospitalization. Sarah Paterson described a lack of empathy during an out-of-hours call when her pet was dying, which she found deeply upsetting.

Despite these negative experiences, the clinic's overall high rating suggests that most clients have positive interactions. Transparent pricing information is not detailed, but Emma Hodges' mention of a wellness plan indicates options available to assist with managing veterinary expenses. The clinic's attention to compassionate care, as noted by Sally Cowley, who received thoughtful gestures following her pet's passing, is a testament to the team's dedication to client support during difficult times.