Farm Vets in Frome

## Summary Bellevue Veterinary Clinic offers a broad mix of routine and advanced care (including orthopaedic surgery and 24‑hour emergency treatment), and also sees a wide range of species beyond cats and dogs (reviews mention a tortoise). Ownership (independent vs corporate group) isn’t stated in the information provided. Decision-relevant details owners repeatedly mention include: - Making time for urgent cases (one review describes being fitted in on a Saturday morning). - Thoughtful end‑of‑life support, including not rushing owners and a follow‑up call afterwards. - Dental work is specifically referenced, including a case involving 17 extractions and the use of an LED “healing wand” on the gums. - A small in‑clinic policy/detail aimed at quieter support during bereavement: a candle is lit when someone is losing a pet. ## Services Services and capabilities stated on the clinic website summary and/or structured data include: - **24‑hour emergency treatment** - **Home visits** - **Hospitalisation** for pets - **Full health checks** and **vaccinations** - **Microchipping** - **Nail clips** - **Neutering** - **Dental treatment** (reviews include extensive dental extractions; one owner notes their dog wasn’t groggy at pickup and recovered within a few days) - **Soft tissue and orthopaedic surgery** - **Acupuncture** - **Nurse clinics** - **Puppy and kitten packs** - **Pet passport / travel-related services** (one review mentions a tapeworm sign‑off for travel) - **Veterinary nurse training facility** (listed in the provided structured data) Species stated as seen (website summary): **cats, dogs, rabbits, guinea pigs, ferrets, hamsters, lizards, snakes, reptiles, and birds**. ## People - **Karen** (role not stated): mentioned for treating a tortoise; the owner describes her as *knowledgeable and reassuring*, and appreciated how the wider team engaged with the pet during the visit. - **Reception and veterinary staff** (not named): multiple reviews describe them as helpful and welcoming, with examples including fitting in urgent appointments, creating a calmer/quieter environment for pets, and offering extra time and follow-up support after a pet’s death. ## Reviews **Google rating: 4.7 stars from 180 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear explanations and problem-solving:** one owner says the team found what was wrong with their cat, explained it well, and treatment improved the cat’s wellbeing. - **Responsiveness for sick pets:** owners mention quick responses and being accommodated at short notice (including a Saturday morning slot). - **End-of-life kindness and follow-up:** one review describes being given time to say goodbye, not being rushed, and receiving a check-in call the following week. - **Calm clinic atmosphere:** described as “quiet” and “calming” for animals. - **Specific procedure feedback:** dental care is discussed in detail (including multiple extractions and supportive post-procedure care); travel paperwork/tapeworm sign-off is also mentioned.

## Summary Highcroft Veterinary Group – Frome Veterinary Centre is part of the **Highcroft Veterinary Group** (not an independent practice) and is also listed as a **veterinary nurse training facility**. From the written reviews available, owners most often mention **being seen promptly for urgent concerns** (one dog was told to “come in straight away”) and **clear, option-based explanations** (a vet discussed kidney findings discovered during a neutering visit and talked through treatment choices). A small number of recent reviews describe a serious dispute about **testing/insurance paperwork and charges** after a cat biopsy, including allegations of being chased for payment and difficulties getting biopsy details sent to the insurer. ## Services Services mentioned across the clinic data, website summary, and reviews include: - **Neutering** (cat booked in to be neutered; kidney issue identified during the visit) - **Investigation/diagnostics related to skin/allergy work-ups** (cat biopsy; allergy-related results discussed in a review) - **Urgent appointments** (owner says they were advised to come in immediately with a puppy concern) - The Highcroft website also lists a broad range of services and facilities (e.g., **consultations, surgery, dentistry, diagnostic tests & imaging, microchipping, vaccinations, parasite control, nurse clinics, home visits**, and **in-house lab/X-ray/ultrasound**), plus **referral services** in areas such as **cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery, and keyhole (laparoscopic) surgery**. (These are stated on the group website; they are not all specifically referenced in the Frome-centre reviews.) ## Pricing Specific figures appear in one complaint review, presented here as the reviewer described them: - **“£400+”** quoted to identify what a cat was specifically allergic to (after initial results) - **“£2000”** quoted for a vaccine (in the same context) - **£429.30** disputed charge/payment mentioned relating to tests the reviewer says they didn’t want; the same review describes an insurance claim issue connected to biopsy vs. tests paperwork ## People - **Rachel (vet)** – praised for explaining findings and options clearly: one owner says she provided the information needed to make informed decisions after an underlying **kidney issue** was found during a neutering visit. - **Reception team** – mentioned for practical help (one receptionist helped get a cat out to the car when the owner was heavily pregnant and with a toddler). - **Practice manager (not named)** – appears in a negative review describing a dispute about charges/insurance paperwork; the reviewer describes the interaction as rude and accusatory. ## Reviews **Google rating: 4.7 stars from 145 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Prompt access when worried:** one reviewer says they were told to bring their puppy in straight away and that the dog improved afterwards. - **Clear explanations and decision support:** a vet is singled out for walking an owner through treatment options after unexpected kidney findings. - **Handling and gentleness with difficult cases:** one older review describes an elderly, uncooperative cat with an infected tail being handled well. - **Also present: a sharp conflict about billing/insurance and consent for tests:** one recent reviewer alleges pressure to pay for tests they didn’t want, problems with an insurer claim involving biopsy details, and rude communication during the dispute.

## Summary Wyvern Farm Vets is an **independent large-animal veterinary practice** that’s been operating **since 1911**. Based on its website, it’s set up primarily for **farm-animal work**, including **mobile diagnostics**, **parasite control**, and **breeding-focused services**, with a stated **24/7 out-of-hours emergency service**. The latest Google review data available to us is very limited (a short emoji-only comment), so it doesn’t add useful detail about care outcomes or communication. ## Services Services mentioned on the clinic website include: - **24-hour emergency service** (out-of-hours, 24/7) - **Medicine delivery** - **Mobile diagnostics** - **Advanced breeding** - **Parasite control** - **TB advisory service** - **Deer services** - **Exporting** - **Zoo vets** - “**Vet Tech**” (listed as a service on the site) - “**Proactive Farmers**” (listed as a service on the site) ## Reviews **Google rating: 5 stars from 1 review.** **Themes below are drawn from the latest written reviews available to us.** - The only written content available is an **emoji-only** review (“👌”), which doesn’t provide detail on clinical care, pricing, wait times, or communication.

## Summary Penn Equine Vets is an **independent** equine practice focused on **horses and donkeys**, with a strong emphasis on **ambulatory (yard/stable-side) care** supported by **fully mobile diagnostic equipment**. The practice states an **experienced equine clinician is on call 24/7 for emergencies**. In the latest reviews available to us, owners repeatedly mention help with **urgent call-outs** (including **cuts** and a **septic fetlock recovery**) and sensitive support with **euthanasia**, including arranging for a horse to be taken away **“with dignity.”** ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - **Emergency care** (practice states **24/7** on-call equine clinician) - **Mobile diagnostics** (website states **fully mobile diagnostic equipment** for stable-side care) - **Zone visits** - **Routine equine healthcare**: vaccinations, worming, parasite control - **Dentistry** - **Passports & microchipping** - **Vettings / pre-purchase examinations** - **Breeding** and reproduction services - **Orthopaedic** and medical services (examples in reviews include management of a **septic fetlock**) - **Euthanasia support** (described in multiple reviews) ## People Staff named in the latest reviews available to us: - **Kathryn / Cathryn** (vet): mentioned for being “excellent and reassuring” during a horse’s **septic fetlock recovery**, and for being “nice and helpful” during **euthanasia**. - **Kate**: owners say she **spends time explaining options and treatment plans**. - **Josh** (out-of-hours vet): specifically thanked for help **out of hours** during a recovery case. - **Tony**: mentioned for taking a horse away **“with dignity”** after euthanasia. ## Reviews **5 stars from 5 reviews.** Themes below are drawn from the latest written reviews available to us. - **Support in difficult end-of-life situations:** multiple owners describe euthanasia experiences and specifically mention compassionate handling and respectful arrangements afterward (including a horse being taken away “with dignity”). - **Help with urgent or serious problems:** examples include call-outs for **cuts** and support through recovery from a **septic fetlock**, including out-of-hours involvement. - **Clear communication about options:** one reviewer highlights vets taking time to **explain treatment plans and choices**, rather than rushing decisions.

## Summary Frome Equine Vets is an equine-focused practice that offers emergency veterinary services and is frequently used for pre-purchase examinations (including 5-stage vettings). Reviews repeatedly describe detailed, step-by-step communication during vettings—one client reports the vet phoned at each stage to explain findings and check whether they wanted to proceed. Another specific example mentioned is rapid turnaround of documentation, with certificate/notes/scans emailed the same day. There is also a clear split in experiences around a disputed sale: one reviewer alleges the practice “blew” a sale before seeing the horse, while the buyer involved says they personally chose not to proceed due to concerns about incomplete history and reluctance to release records/passport. ## Services - **Emergency veterinary services** (listed capability). - **Pre-purchase vetting**: specifically mentioned as **5-stage vetting**. - **Diagnostic imaging for vettings**: **x-rays of hocks and back** are explicitly referenced. - **Vetting documentation**: clients mention receiving a **certificate, notes, and scans by email**. ## People - **Hilary (named in reviews; role implied as vet)**: described by a buyer as acting professionally, offering “pragmatic advice,” and not pushing them toward a decision during a disputed pre-purchase situation. - **Frontline Vet Tech (not named)**: one reviewer highlights clear explanations of the vetting process, patience in collecting details, and going through the **exact costs of each part** (without the review stating the amounts). - **Vet (not named)**: in one detailed account, the vet **called during each stage of the vetting** to explain findings and answer many questions, and gave a “clear clinical diagnosis” explained in lay terms without “prejudicing” the purchase decision. ## Reviews **Google rating: 4.7 stars from 12 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication during vettings is a repeated strength**: updates by phone at each stage, time to answer questions, and explanations in lay terms are specifically mentioned. - **Good admin/logistics support is highlighted**: fitting a vetting into the same week and liaising directly with the seller is described in one review. - **Fast reporting is noted**: certificate, notes, and scans emailed the same day after a vetting (as reported by one client). - **Conflicting accounts around a pre-purchase case**: one reviewer alleges the practice derailed a sale “before even seeing the horse,” while the buyer involved says they themselves cancelled due to inconsistent history and difficulty obtaining records/passport, and states the vet did not tell them not to proceed.