Highcroft Veterinary Group - Frome Veterinary Centre in Frome, Somerset, is a well-regarded veterinary facility, reflected by its 4.7-star rating from 146 reviews on Google Maps. This high rating indicates a generally positive customer experience, suggesting reliability and quality service.

The clinic is renowned for its comprehensive veterinary care, with a specialization in veterinary nurse training. This focus on training indicates a commitment to high standards and the ongoing education of its staff, potentially enhancing the quality of care provided.

Customer feedback highlights both positive and negative experiences. On the positive side, many reviewers commend the clinic for its outstanding service and compassionate care. Reviewers like Katie Spencer and Steve Bennett praise the staff's attentiveness and professionalism. Katie specifically mentions a vet named Rachel, who was informative and supportive during a complex situation involving her cat’s kidney issue. Steve appreciates the clinic's prompt response and the loving care his pets received, citing a long-standing trust in their services.

However, not all feedback is glowing. Janice Weir’s review sharply contrasts the positive experiences, describing a distressing encounter involving billing disputes and communication issues. Her experience suggests potential areas for improvement in customer relations and billing transparency.

Overall, Highcroft Veterinary Group - Frome Veterinary Centre appears to be a reputable choice for pet owners in the Frome area, with a strong track record of positive reviews underscoring its commitment to animal care. Nonetheless, it may benefit from addressing the concerns raised by some clients to enhance its service consistency.