Highcroft Veterinary Group - Frome Veterinary Centre
#3 Vet in Frome, Somerset
Highcroft Veterinary Group - Frome Veterinary Centre – Vets in Frome
Clinic Overview
Highcroft Veterinary Group – Frome Veterinary Centre is part of the Highcroft Veterinary Group (not an independent practice) and is also listed as a veterinary nurse training facility. From the written reviews available, owners most often mention being seen promptly for urgent concerns (one dog was told to “come in straight away”) and clear, option-based explanations (a vet discussed kidney findings discovered during a neutering visit and talked through treatment choices). A small number of recent reviews describe a serious dispute about testing/insurance paperwork and charges after a cat biopsy, including allegations of being chased for payment and difficulties getting biopsy details sent to the insurer.
Services
Services mentioned across the clinic data, website summary, and reviews include
- •Neutering (cat booked in to be neutered; kidney issue identified during the visit)
- •Investigation/diagnostics related to skin/allergy work-ups (cat biopsy; allergy-related results discussed in a review)
- •Urgent appointments (owner says they were advised to come in immediately with a puppy concern)
- •The Highcroft website also lists a broad range of services and facilities (e.g., consultations, surgery, dentistry, diagnostic tests & imaging, microchipping, vaccinations, parasite control, nurse clinics, home visits, and in-house lab/X-ray/ultrasound), plus referral services in areas such as cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery, and keyhole (laparoscopic) surgery. (These are stated on the group website; they are not all specifically referenced in the Frome-centre reviews.)
Pricing
Specific figures appear in one complaint review, presented here as the reviewer described them
- •“£400+” quoted to identify what a cat was specifically allergic to (after initial results)
- •“£2000” quoted for a vaccine (in the same context)
- •£429.30 disputed charge/payment mentioned relating to tests the reviewer says they didn’t want; the same review describes an insurance claim issue connected to biopsy vs. tests paperwork
People
- •Rachel (vet) – praised for explaining findings and options clearly: one owner says she provided the information needed to make informed decisions after an underlying kidney issue was found during a neutering visit.
- •Reception team – mentioned for practical help (one receptionist helped get a cat out to the car when the owner was heavily pregnant and with a toddler).
- •Practice manager (not named) – appears in a negative review describing a dispute about charges/insurance paperwork; the reviewer describes the interaction as rude and accusatory.
Reviews
Google rating: 4.7 stars from 145 reviews. “”
- •Prompt access when worried: one reviewer says they were told to bring their puppy in straight away and that the dog improved afterwards.
- •Clear explanations and decision support: a vet is singled out for walking an owner through treatment options after unexpected kidney findings.
- •Handling and gentleness with difficult cases: one older review describes an elderly, uncooperative cat with an infected tail being handled well.
- •Also present: a sharp conflict about billing/insurance and consent for tests: one recent reviewer alleges pressure to pay for tests they didn’t want, problems with an insurer claim involving biopsy details, and rude communication during the dispute.
Special Services
Animals Treated at Highcroft Veterinary Group - Frome Veterinary Centre
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Highcroft Veterinary Group - Frome Veterinary Centre
Opening Hours
Hours
Reviews for Highcroft Veterinary Group - Frome Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 145 we track in total. Recent reviews may not be representative of overall sentiment.
Beth Conner
4 months ago
Very kind and caring staff
ANDREW THOMAS
5 months ago
Janice Weir
5 months ago
ABSOLUTELY AWFUL VETINERARY PRACTICE. My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home. I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!! I put my claim through to Petplan for his biopsy and the vet sent back a claim for the " tests" but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested. After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done. I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible. Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.
Janice Weir
3 months ago
ABSOLUTELY AWFUL VETINERARY PRACTICE. My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home. I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!! I put my claim through to Petplan for his biopsy and the vet sent back a claim for the tests but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested. After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done. I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible. Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.
Katie Spencer
8 months ago
Fantastic service at High Croft Vets - Frome. Took our cat in to be neutered but they found an underlying issue with his kidneys. Rachel was fantastic with giving me all the information I needed to make informed decisions about my lovely cats care and the necessary treatments he could have! I'm very pleased with the service, care and attention they have provided today and especially Rachel who treated and looked after our cat. Thank you to the lovely receptionist for also helping to bring our cat to the car (heavily pregnant and had my toddler with me).😊
Katie Spencer
5 months ago
Fantastic service at High Croft Vets - Frome. Took our cat in to be neutered but they found an underlying issue with his kidneys. Rachel was fantastic with giving me all the information I needed to make informed decisions about my lovely cats care and the necessary treatments he could have! I'm very pleased with the service, care and attention they have provided today and especially Rachel who treated and looked after our cat. Thank you to the lovely receptionist for also helping to bring our cat to the car (heavily pregnant and had my toddler with me).😊
Steve Bennett
10 months ago
We've always brought our dogs here over the years because of the loving care and attention they receive from the vets/nurses and receptionists. The present day is no exception. Just recently we had worries with our new Bernese Mountain puppy, Finn, and was told to come in straight away. He's now a lot better and on the mend. A big thank you. We wouldn't dream of going anywhere else for veterinary care. Would thoroughly recommend!!
Steve Bennett
8 months ago
We've always brought our dogs here over the years because of the loving care and attention they receive from the vets/nurses and receptionists. The present day is no exception. Just recently we had worries with our new Bernese Mountain puppy, Finn, and was told to come in straight away. He's now a lot better and on the mend. A big thank you. We wouldn't dream of going anywhere else for veterinary care. Would thoroughly recommend!!
Claire Swift
9 months ago
Fantastic vets, really lovely caring receptionists, and our vet was excellent, and so knowledgeable and informative. Really thorough and very gentle with my dogs, highly recommend.
Sandra Matterface
4 years ago
Have a elderly cat who last week got a infected tail thinks he is still a young man very active but not cooperative or helpful they handled him brilliantly he's well on the mend many thanks
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