Highcroft Veterinary Group - Frome Veterinary Centre | Vets in Frome, Somerset

- Many reviewers describe the team as kind, caring and friendly, with praise for vets, nurses and reception staff. - Communication is a recurring strength: owners mention clear explanations, informative consultations and gentle, thorough handling. - Recent positive examples include fitting in a worried puppy straight away, helping an owner through treatment decisions after an unexpected kidney finding, and compassionate support after the loss of a cat.

Highcroft Veterinary Group - Frome Veterinary Centre is a CVS-owned practice in Frome offering routine veterinary care, surgery, diagnostics and access to wider referral services within the Highcroft group. The clinic lists consultations, dentistry, imaging, vaccinations, parasite control, nurse clinics, home visits, and in-house lab, X-ray and ultrasound facilities. Recent feedback is mostly very positive about kindness, clear communication and prompt appointments, with one detailed complaint about billing and insurance handling.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping and nurse clinics are listed.
•Surgery and diagnostics: the practice lists surgery, diagnostic tests and imaging, with in-house lab, X-ray and ultrasound facilities. Review examples include a cat booked for neutering where an underlying kidney issue was picked up, and a cat biopsy linked to allergy investigation.
•Urgent and general medical care: reviews mention being asked to bring a puppy in straight away when owners were worried, and gentle handling of an elderly cat with an infected tail.
•Dentistry, home visits and referrals: dentistry and home visits are listed, alongside referral services in cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery and keyhole surgery.
•End-of-life support and aftercare: one recent reviewer praised the team for allowing time for goodbyes after a cat passed away and for returning ashes with memorial keepsakes.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. A complaint review mentions quotes of £400+ for more specific allergy identification work and £2,000 for a vaccine, as well as a disputed £429.30 charge linked to tests and insurance paperwork. Most other recent reviews focus on care and staff support rather than cost.

People

•Rachel (vet): praised for explaining findings and treatment options clearly after a kidney issue was discovered during a cat’s neutering visit.
•Reception team: described positively for being kind and helpful, including helping an owner get their cat back to the car.
•Vets, nurses and receptionists: recent reviews repeatedly praise the wider team for caring, knowledgeable and gentle handling.
•Practice manager (unnamed): mentioned in one negative review about a billing and insurance dispute.

Reviews

Google reviews average 4.7/5 from 146 reviews.

•Many reviewers describe the team as kind, caring and friendly, with praise for vets, nurses and reception staff.
•Communication is a recurring strength: owners mention clear explanations, informative consultations and gentle, thorough handling.
•Recent positive examples include fitting in a worried puppy straight away, helping an owner through treatment decisions after an unexpected kidney finding, and compassionate support after the loss of a cat.
•One detailed negative review alleges problems with consent for tests, insurance paperwork and payment handling, which stands out against the otherwise strongly positive feedback.

Reviews for Highcroft Veterinary Group - Frome Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 146 we track in total. Recent reviews may not be representative of overall sentiment.

Elliot Foster

1 month ago

I cannot believe how above and beyond they went when my cat passed away, they didnt pressure me or my wife to hurry alone our goodbyes and gave us all the time we needed to come to grips with the options that were given to us. We were given our cats ashes back today and they did us photos, hair clipping in little glass jars and beautiful pictures of his paw prints that were put in a lovely box. Couldn't thank the staff enough for being so kind and friendly.

Beth Conner

7 months ago

Very kind and caring staff

ANDREW THOMAS

8 months ago

Janice Weir

ABSOLUTELY AWFUL VETINERARY PRACTICE. My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home. I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!! I put my claim through to Petplan for his biopsy and the vet sent back a claim for the " tests" but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested. After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done. I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible. Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.

ABSOLUTELY AWFUL VETINERARY PRACTICE. My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home. I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!! I put my claim through to Petplan for his biopsy and the vet sent back a claim for the tests but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested. After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done. I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible. Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.

Katie Spencer

11 months ago

Fantastic service at High Croft Vets - Frome. Took our cat in to be neutered but they found an underlying issue with his kidneys. Rachel was fantastic with giving me all the information I needed to make informed decisions about my lovely cats care and the necessary treatments he could have! I'm very pleased with the service, care and attention they have provided today and especially Rachel who treated and looked after our cat. Thank you to the lovely receptionist for also helping to bring our cat to the car (heavily pregnant and had my toddler with me).😊

Steve Bennett

1 year ago

We've always brought our dogs here over the years because of the loving care and attention they receive from the vets/nurses and receptionists. The present day is no exception. Just recently we had worries with our new Bernese Mountain puppy, Finn, and was told to come in straight away. He's now a lot better and on the mend. A big thank you. We wouldn't dream of going anywhere else for veterinary care. Would thoroughly recommend!!

Claire Swift

Fantastic vets, really lovely caring receptionists, and our vet was excellent, and so knowledgeable and informative. Really thorough and very gentle with my dogs, highly recommend.

Highcroft Veterinary Group - Frome Veterinary Centre