Highcroft Veterinary Group - Frome Veterinary Centre – Vets in Frome
Clinic Overview
- Many reviewers describe the team as kind, caring and friendly, with praise for vets, nurses and reception staff. - Communication is a recurring strength: owners mention clear explanations, informative consultations and gentle, thorough handling. - Recent positive examples include fitting in a worried puppy straight away, helping an owner through treatment decisions after an unexpected kidney finding, and compassionate support after the loss of a cat.
Highcroft Veterinary Group - Frome Veterinary Centre is a CVS-owned practice in Frome offering routine veterinary care, surgery, diagnostics and access to wider referral services within the Highcroft group. The clinic lists consultations, dentistry, imaging, vaccinations, parasite control, nurse clinics, home visits, and in-house lab, X-ray and ultrasound facilities. Recent feedback is mostly very positive about kindness, clear communication and prompt appointments, with one detailed complaint about billing and insurance handling.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping and nurse clinics are listed.
- •Surgery and diagnostics: the practice lists surgery, diagnostic tests and imaging, with in-house lab, X-ray and ultrasound facilities. Review examples include a cat booked for neutering where an underlying kidney issue was picked up, and a cat biopsy linked to allergy investigation.
- •Urgent and general medical care: reviews mention being asked to bring a puppy in straight away when owners were worried, and gentle handling of an elderly cat with an infected tail.
- •Dentistry, home visits and referrals: dentistry and home visits are listed, alongside referral services in cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery and keyhole surgery.
- •End-of-life support and aftercare: one recent reviewer praised the team for allowing time for goodbyes after a cat passed away and for returning ashes with memorial keepsakes.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. A complaint review mentions quotes of £400+ for more specific allergy identification work and £2,000 for a vaccine, as well as a disputed £429.30 charge linked to tests and insurance paperwork. Most other recent reviews focus on care and staff support rather than cost.
People
- •Rachel (vet): praised for explaining findings and treatment options clearly after a kidney issue was discovered during a cat’s neutering visit.
- •Reception team: described positively for being kind and helpful, including helping an owner get their cat back to the car.
- •Vets, nurses and receptionists: recent reviews repeatedly praise the wider team for caring, knowledgeable and gentle handling.
- •Practice manager (unnamed): mentioned in one negative review about a billing and insurance dispute.
Reviews
Google reviews average 4.7/5 from 146 reviews.
- •Many reviewers describe the team as kind, caring and friendly, with praise for vets, nurses and reception staff.
- •Communication is a recurring strength: owners mention clear explanations, informative consultations and gentle, thorough handling.
- •Recent positive examples include fitting in a worried puppy straight away, helping an owner through treatment decisions after an unexpected kidney finding, and compassionate support after the loss of a cat.
- •One detailed negative review alleges problems with consent for tests, insurance paperwork and payment handling, which stands out against the otherwise strongly positive feedback.

