Three weeks ago we said Goodbye to our Piggy, the most painful goodbye and definitely unexpected.
The vets was incredible!! We was sent to Radstock and we also had wonderful comforting words from them.
I just wanted to say thankyou to your lovely JULIA in Frome.
Julia you are amazing, you gave me the most warmest hug. Your comforting words helps me get through this anxiety and depression losing our piggy. Thankyou for making sure i was ok leaving with Piggy's paw prints and fur. Thankyou for making sure i will be ok when i picked up Piggy's ashes. Please keep doing what you are doing, you have no idea how much comfort you gave me. You are definitely in the right job. All the best to you and the rest of team. We appreciate all of you, thankyou for looking after our Puppy and Piggy for the last 15 years.
Mr and Mrs Emery
I cannot stress enough that you should avoid this Vet Practice. My dog was treated here for two health issues, of which we were scammed on both of our post-op care appointments. They avoided including this both times of which we pay insurance for, leaving us with a bill outside of the claims. The first time, I caught them and had to fight for months and eventually got through to upper management to get the post op care for his cruciate ligament surgery; the receptionist involved on this first occasion were abusive towards me which left a very sour feeling and was treated seriously when management got involved. Regretfully, shortly after he needed another op on his infected tooth, and again, they gave him antibiotics and charged me for the visit outside of the claim despite it being post op care. After paying thousands for a surgery a few months prior, they chased me for £32.50 and even sent it to collections. Pet Plan backed me and the agency dropped the charges, but the vet has still blocked me from allowing my dog to be seen. They have been billing me for my health care plan through their vet at the same time as not allowing me to be seen. I will have to claim back charges. When I have told them my new puppy was having health issues, and I needed to be seen, they refused over the £32.50 which I promptly just paid over the phone over how ridiculous it is and the fact I'm concerned for our new puppy's health. I was scammed yet again, and I still remain blocked and can't be seen. Of course at this point I am furious and had words with the receptionists which have told me they aren't the people to complain to (who else who I speak to without going through them first? haha) I was treated as if I was fighting them over £32.50 like I just hadn't dropped thousands with them, and that my concerns were invalid. I should have trusted my instincts and moved my older dog after the first surgery. They only care about money and not the pets, proven today over a ridiculous £32.50 bill.
I cannot believe how above and beyond they went when my cat passed away, they didnt pressure me or my wife to hurry alone our goodbyes and gave us all the time we needed to come to grips with the options that were given to us. We were given our cats ashes back today and they did us photos, hair clipping in little glass jars and beautiful pictures of his paw prints that were put in a lovely box. Couldn't thank the staff enough for being so kind and friendly.
Very kind and caring staff
ABSOLUTELY AWFUL VETINERARY PRACTICE.
My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home.
I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!!
I put my claim through to Petplan for his biopsy and the vet sent back a claim for the " tests" but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested.
After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done.
I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible.
Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.
ABSOLUTELY AWFUL VETINERARY PRACTICE.
My cat had a biopsy. I received the results and was told he had an allergy to grasses but I would need to pay another £400 + to discover what he was specifically allergic to and then a further £2000 for a vaccine. I declined. I was staying in the area temporarily (with my cat) as my mother was dying and I would prefer to deal with it when we got home.
I was then hounded for a payment for £429.30 for the tests I didn't want. The vet called me and told me I had agreed!!!
I put my claim through to Petplan for his biopsy and the vet sent back a claim for the tests but omitted to send anything regarding Berties biopsy. Petplan paid the bill but sent it to me not to them as they requested.
After a long battle with an extremely rude practice manager and a vet, both of which called me liar, I managed to get them to send Berties biopsy details to Petplan and I was finally paid. I have paid £429.30 to the vets as it wasn't mine to keep as I never had the tests done.
I would not reccomend this practice to anyone. They are rude, unhelpful and morally reprehensible.
Just because we have insurance, it does not give a practice the right to charge insurers for anything they can think of.
Fantastic service at High Croft Vets - Frome. Took our cat in to be neutered but they found an underlying issue with his kidneys. Rachel was fantastic with giving me all the information I needed to make informed decisions about my lovely cats care and the necessary treatments he could have! I'm very pleased with the service, care and attention they have provided today and especially Rachel who treated and looked after our cat. Thank you to the lovely receptionist for also helping to bring our cat to the car (heavily pregnant and had my toddler with me).😊
Fantastic service at High Croft Vets - Frome. Took our cat in to be neutered but they found an underlying issue with his kidneys. Rachel was fantastic with giving me all the information I needed to make informed decisions about my lovely cats care and the necessary treatments he could have! I'm very pleased with the service, care and attention they have provided today and especially Rachel who treated and looked after our cat. Thank you to the lovely receptionist for also helping to bring our cat to the car (heavily pregnant and had my toddler with me).😊
We've always brought our dogs here over the years because of the loving care and attention they receive from the vets/nurses and receptionists. The present day is no exception. Just recently we had worries with our new Bernese Mountain puppy, Finn, and was told to come in straight away. He's now a lot better and on the mend. A big thank you. We wouldn't dream of going anywhere else for veterinary care. Would thoroughly recommend!!
