Wells Vets (Branch of Shepton Vets)

Wells Vets is a branch surgery of Shepton Vets (opened in 2018) and is set up for both everyday care and more involved work: the website lists routine and complex surgery (including keyhole spays), dentistry and diagnostic imaging, with out-of-hours emergency and nursing care provided via the main Shepton Vets centre. Facilities highlighted include separate dog and cat wards, an in-house lab, and dental radiography. In the latest reviews available to us, owners repeatedly name a vet called Polly and describe clear explanations around options and prognosis (including end-of-life decision-making), plus specific successful outcomes after complex dental work and a “major op.” One reviewer also describes being helped during an emergency visit and feeling the cost was “amazing.”

Services

• •Routine consultations and “everyday veterinary needs” (website).
• •Surgery
• •Routine neutering and general surgery (website).
• •Keyhole spays (website).
• •“Advanced surgery” (website).
• •A “major op” for an older dog (review).
• •Dentistry
• •Dentistry listed as a core service (website).
• •Complex dental surgery mentioned with good recovery (review).
• •Dental radiography available (website facility list).
• •Diagnostic work
• •Diagnostic imaging (website).
• •In-house lab (website facility list).
• •Emergency / out-of-hours
• •24-hour emergency service is listed (website).
• •Out-of-hours emergency and nursing care is provided by the main Shepton Vets centre (website).
• •An emergency visit is mentioned in reviews, with the dog “looked after… so well” (review).
• •Exotics/avian care is mentioned in reviews (an owner specifically recommends Polly as an “avian vet” and describes extensive efforts to diagnose an unwell duck).

People

• •Polly (vet) is repeatedly named in reviews. Owners describe
• •Clear, respectful communication about options and what to expect (one review mentions being “talked… through the options” and another mentions a “comprehensive estimate of costs and prognosis” before surgery).
• •Support during euthanasia/end-of-life care (an owner describes Polly holding their hand as their duck passed and ensuring “dignity” in the final moments).
• •Being trusted over multiple years by repeat reviewers with dogs.
• •Team generally (vets, nurses, receptionists): one reviewer explicitly praises all three groups together, particularly in the context of complex dental surgery and recovery.

Reviews

Google rating: 4.9 stars from 65 reviews.

• •Repeated praise for a vet called Polly, including long-term continuity (“for a few years/number of years”).
• •Complex procedures with good recoveries are specifically mentioned (complex dental surgery; a “major op” on an older dog).
• •Decision-making support and explanations: owners mention clear procedure explanations and being given an estimate and prognosis before proceeding.
• •Emergency help: one review describes coming in with an emergency and the dog being well looked after.
• •End-of-life care: one owner describes compassionate, hands-on support and being talked through options respectfully for an avian patient.