Specialist Vets in Wells

## Summary Axe Valley Veterinary Practice Ltd offers a **24-hour emergency service** and has an **on-site laboratory** (website). The practice also promotes a **Pet Health Club® Plus plan with consultations included** (website), though no prices are stated. From the latest reviews, owners most often describe the clinic as set up for **hands-on medical work and longer-term case management**, not just quick consults—for example: - **Dental problems caught and treated quickly**: one owner says a vet prioritised checking their cat’s teeth, then provided an action plan and booked a **teeth clean within 10 days**, later explaining the infection risk and likely pain (review). - **Support through complex diagnoses**: one family describes “a difficult diagnosis process” for their cat and says the team provided ongoing help and support (review). - **Home visits offered** when a cat found car travel stressful (review). - **Clear pre-op communication**: one review mentions staff explaining what would happen on the day of an operation and what aftercare would involve (review). ## Services - **24-hour emergency service** (website) - **On-site laboratory** (website) - **Dental care mentioned in reviews**, including: - Teeth checks as part of an appointment (review) - Teeth cleaning and subsequent tooth loss after treatment (review) - **Surgery/operations** are referenced, with staff explaining the day plan and aftercare needs (review) - **Diagnostic work-ups** for a cat described as a “difficult diagnosis process” (review) - **Seizure support and end-of-life care** for an older dog, including discussion of options to manage the final months (review) - **Home visits** offered for stressed pets (review) - Species seen (based on the website list and reviews): **cats and dogs** are repeatedly mentioned in reviews, and the website also lists **gecko** and **guinea pigs** (website) ## Pricing - The website states that **consultations are included as part of a Pet Health Club® Plus plan**, but **no £ prices or plan details** are provided in the available information (website). ## People - **David / “Dave”** (role not explicitly stated, but referred to in a veterinary context): mentioned in two reviews for taking time to **explain options** for a dog with seizures (review) and for helping extend quality time with an older dog that other vets “would have gave up on” (review). - **Imogen** (role not stated): named alongside David for being **patient** and **explaining all options** during a dog’s seizure management and end-of-life period (review). - **Emma** (role not stated): mentioned in connection with a **new puppy visit** (review). - An **unnamed vet** is credited with proactively checking a cat’s teeth, then laying out an **action plan** and arranging prompt dental treatment (review). ## Reviews **Google rating: 4.7 stars from 86 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners repeatedly describe **thorough explanations and shared decision-making**, including being talked through what will happen on the day of an operation and what to do afterwards (review). - **Dental issues being identified and acted on** comes up in detail: teeth checked when others hadn’t, a plan made immediately, and dental cleaning arranged within a short timeframe (review). - Several reviews mention **support through emotionally difficult periods**, including seizure management in an older dog and end-of-life discussions that focused on options and comfort (review). - Some owners specifically value that they **didn’t feel pushed into unnecessary spend**, describing vets who listened and outlined multiple options rather than “trying to sell you something” (review).

## Summary Nurture Vet Hospital is an independent practice and an **RCVS Tier 3 Veterinary Hospital**, offering **GP care plus 24/7 hospital and emergency cover**. The website highlights **dental work with pre‑operative dental X‑rays** and **laparoscopic (“keyhole”) surgery**, and reviews repeatedly describe **same-day/urgent access** (including a **Sunday call-out with a vet arriving within 15 minutes**) and **follow-through after difficult cases** (time given for goodbyes, sympathy card, ashes presented with care). Several owners also mention a **low-pressure approach to sales** (e.g., “not hard sellers”) and staff who actively help nervous dogs build confidence (treats/fuss at reception; calmer handling over time). ## Services - **General practice (GP) veterinary care** (routine checks mentioned, including a yearly check). - **24/7 emergency and hospital care** (website: 24/7; reviews: late-night and Sunday urgent treatment, immediate invitation to come in). - **Dental services**, including **pre‑operative dental X‑rays** (website). - **Laparoscopic (“keyhole”) surgery** (website). - Treatment for acute illness signs in dogs (review example: lethargy and blood in faeces assessed promptly; diet change plus medication supplied to start immediately). - Species listed on the website: **dogs, cats, rabbits, small furries, and exotics**. - **Veterinary Nurse Training facility** (structured clinic data). ## People - **Beth** (vet/team member mentioned by name): credited for prompt assessment and treatment planning for a dog with worrying symptoms, with owners highlighting sensitivity and immediacy. - **Rob** (vet mentioned by name): described as seeing an emergency case “straight away,” helping move a distressed dog into the consult room, examining him, listening closely, and giving thorough advice and treatment. - **Reception team** (multiple reviews): noted for building confidence in nervous dogs with attention and treats, and for being friendly/helpful during visits. ## Reviews **4.9 stars from 95 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access in urgent situations:** owners describe being invited to come in immediately, out-of-hours help, and one Sunday emergency where a vet arrived within 15 minutes. - **Support through end-of-life decisions:** being kept updated, treated with sympathy and respect, given time to say goodbye, plus follow-up gestures (sympathy card; ashes presented with a card). - **Practical, clear treatment plans:** examples include diagnosis with a short-term diet change and medication provided on the spot so treatment could start immediately. - **Handling nervous pets:** repeated mentions of patient vets and reception staff helping anxious dogs become comfortable with handling over time. - **Low-pressure sales approach:** at least one owner explicitly notes the practice is “not hard sellers.”

## Summary Wells Vets is a branch surgery of Shepton Vets (opened in 2018) and is set up for both everyday care and more involved work: the website lists routine and complex surgery (including keyhole spays), dentistry and diagnostic imaging, with out-of-hours emergency and nursing care provided via the main Shepton Vets centre. Facilities highlighted include separate dog and cat wards, an in-house lab, and dental radiography. In the latest reviews available to us, owners repeatedly name a vet called Polly and describe clear explanations around options and prognosis (including end-of-life decision-making), plus specific successful outcomes after complex dental work and a “major op.” One reviewer also describes being helped during an emergency visit and feeling the cost was “amazing.” ## Services - Routine consultations and “everyday veterinary needs” (website). - Surgery: - Routine neutering and general surgery (website). - Keyhole spays (website). - “Advanced surgery” (website). - A “major op” for an older dog (review). - Dentistry: - Dentistry listed as a core service (website). - Complex dental surgery mentioned with good recovery (review). - Dental radiography available (website facility list). - Diagnostic work: - Diagnostic imaging (website). - In-house lab (website facility list). - Emergency / out-of-hours: - 24-hour emergency service is listed (website). - Out-of-hours emergency and nursing care is provided by the main Shepton Vets centre (website). - An emergency visit is mentioned in reviews, with the dog “looked after… so well” (review). - Exotics/avian care is mentioned in reviews (an owner specifically recommends Polly as an “avian vet” and describes extensive efforts to diagnose an unwell duck). ## People - **Polly (vet)** is repeatedly named in reviews. Owners describe: - Clear, respectful communication about options and what to expect (one review mentions being “talked… through the options” and another mentions a “comprehensive estimate of costs and prognosis” before surgery). - Support during euthanasia/end-of-life care (an owner describes Polly holding their hand as their duck passed and ensuring “dignity” in the final moments). - Being trusted over multiple years by repeat reviewers with dogs. - **Team generally (vets, nurses, receptionists)**: one reviewer explicitly praises all three groups together, particularly in the context of complex dental surgery and recovery. ## Reviews **Google rating: 4.9 stars from 65 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Repeated praise for a vet called **Polly**, including long-term continuity (“for a few years/number of years”). - **Complex procedures with good recoveries** are specifically mentioned (complex dental surgery; a “major op” on an older dog). - **Decision-making support and explanations**: owners mention clear procedure explanations and being given an estimate and prognosis before proceeding. - **Emergency help**: one review describes coming in with an emergency and the dog being well looked after. - **End-of-life care**: one owner describes compassionate, hands-on support and being talked through options respectfully for an avian patient.