Wellpets – Vets in North Somerset
Clinic Overview
Wellpets is a two-branch veterinary practice offering diagnostic services, nurse clinics, and an out-of-hours service (per its website). Recent reviews frequently describe routine appointments running smoothly (medication ready on time; help from reception and nursing staff) and vets explaining options clearly—especially during end-of-life visits. Reviews also mention practical support such as recommending products to reduce travel anxiety in dogs and accommodating an assessment in a car park when needed.
However, there is a detailed, highly critical account of a dog dental procedure (14 tooth extractions) alleging severe post-operative complications, infected open extraction sites found by an emergency vet, and a complaint escalated to the RCVS; the same review states the practice does not have dental X-ray facilities on site despite performing dental surgery.
Services
- •Diagnostic services (website).
- •Nurse clinics (website).
- •Out-of-hours service (website).
- •Routine check-ups (review mentions routine checks).
- •Medication dispensing (reviews mention medication being ready on time).
- •Behaviour/anxiety support: recommendation of products to help a dog feel less anxious during long-distance travel (review).
- •Dentistry: dental procedure described as involving multiple tooth extractions (14) in one case (review); one reviewer also raises the issue of no on-site dental X-ray (review claim).
- •End-of-life care: euthanasia visit described with explanations throughout and focus on dignity (review).
- •Urgent/same-day assessment: an “emergency app[ointment]” is mentioned for a very ill hamster (review), alongside another review describing a quick response when an owner was concerned about a pet’s welfare.
- •Cats’ vaccination scheduling note: the website states some feline booster vaccinations may be delayed due to supply issues for lower-risk pets.
People
- •Reception and nursing team: mentioned for being consistently available to help, including having medications ready on time (review).
- •Vets/clinicians (unnamed)
- •Described as taking time to explain what is happening during euthanasia and keeping owners informed throughout (review).
- •One clinician is noted for recommending travel-anxiety products for a dog (review).
- •One review describes a team member (initials “TD”) coming out to the car park to assist if needed (review).
- •Conflicting experience noted: a detailed complaint about dental aftercare and outcomes contrasts with many positive reports about communication and support.
Reviews
Google rating: 4.7 stars from 184 reviews.
- •Routine visits and ongoing care: medication “ready on time” and staff available to help (routine check review).
- •Handling sensitive situations: clear explanations and a calmer, unhurried approach during euthanasia is specifically described.
- •Practical, situational support: advice for managing a dog’s travel anxiety; staff member offering help outside (car park) during an assessment.
- •Animals that are fearful/nervous: owners mention dogs being treated kindly, including a rescue dog gradually becoming more trusting with guidance.
- •Serious negative dental account (detailed): one reviewer alleges complications after a dental procedure involving 14 extractions, including bleeding, inability to eat/drink, later infection and further surgery by an emergency vet, dissatisfaction with the practice’s complaint response, and a claim that dental X-ray is not available on site.
Animals Treated at Wellpets
Animals We Treat
Companion Animals
Opening Hours – Wellpets
Opening Hours
Hours
Reviews for Wellpets
Note: Showing the 5 most recent Google reviews out of 184 we track in total. Recent reviews may not be representative of overall sentiment.
john Seabrook
a week ago
Routine check reception staff nurse always there to help medication always ready on time keep up the good work and keep smiling daisy says thank u for looking after her
Ash Harbison
a week ago
Julia Longmore
a month ago
Lovely friendly reception staff, very nice to our dogs, clinician was very caring to my two dogs and very helpful recommending products to help one of our dogs feel less anxious when travelling long distance.
James Rigby
a month ago
Fantastic friendly service and genuine empathy for the difficult visits. Small team, excellent contacts and hands on relevant advice. Highly recommended.
Nicky Gould
2 weeks ago
I am extremely disappointed with the level of care my dog, Benny, received at Well Pets following a dental procedure in July 2025. Fourteen teeth were removed. After surgery, Benny was in severe pain, bleeding heavily from the mouth, and unable to eat or drink. Despite multiple return visits, his condition worsened. An emergency vet later discovered open, un-sutured extraction sites that had become infected, requiring further surgery, hospitalisation, IV fluids, and a feeding tube. The additional treatment cost around £4,000 and caused great distress to both Benny and myself. I have raised a formal complaint with the practice, but their response has been unsatisfactory. I feel the standard of care fell well below what should be expected, and I would urge other pet owners to ask careful questions about post-operative care and available facilities before proceeding with dental surgery here. I certainly was not aware prior to his surgery they do not have dental Xray facilities on site despite routinely performing dental surgery. I have now progressed my complaint to the RCVS. Attached is a photo of Benny showing the state of his mouth following surgery at Well Pets prior to me having to take him for emergency treatment. Enough said.
Nicky Gould
3 months ago
I am extremely disappointed with the level of care my dog, Benny, received at Well Pets following a dental procedure in July 2025. Fourteen teeth were removed. After surgery, Benny was in severe pain, bleeding heavily from the mouth, and unable to eat or drink. Despite multiple return visits, his condition worsened. An emergency vet later discovered open, un-sutured extraction sites that had become infected, requiring further surgery, hospitalisation, IV fluids, and a feeding tube. The additional treatment cost around £4,000 and caused great distress to both Benny and myself. I have raised a formal complaint with the practice, but their response has been unsatisfactory. I feel the standard of care fell well below what should be expected, and I would urge other pet owners to ask careful questions about post-operative care and available facilities before proceeding with dental surgery here. I certainly was not aware prior to his surgery they do not have dental Xray facilities on site despite routinely performing dental surgery. I have now progressed my complaint to the RCVS. Attached is a photo of Benny showing the state of his mouth following surgery at Well Pets prior to me having to take him for emergency treatment. Enough said.
Rosemary sellers
a month ago
Always feel welcome and due to my rescue dog that trusts no man due to her ill treatment with her owner before being rescued by the animal shelter. She is becoming a little more trusting as I introduce her to men, asking them to gentle put their hands out for her to sniff then to gently stroke - It is working and she is becoming more trusting….
Caroline Lovell
4 months ago
Even though they don't do small animals they gave me an emergency app as my hamster was very poorly seen by lovely vet she was very softly spoken and kind unfortunately we lost our hamster and she asked me if I needed a hug i have taken all my dogs here my dog gizzy loves going there he is 21 and still going strong so hopefully won't need then again just yet I would definitely reccomend well pets ebdon road Worle
Felicity Raffield
4 months ago
Today we took our 18 year old cat to be put to sleep. Through out the whole process we were kept informed and everything was explained. I want to thank the vet for showing compassion and allowing Roxy dignity and taking her time
Shayne Aldous
9 months ago
Great service yet again at Wellpets, Worle. The team responded quickly when I became concerned for my pets' welfare and she was given careful and thorough assessment. TD even came out to the car park in case I needed help with pooch ❤️
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