Wellpets

Wellpets is a veterinary practice in North Somerset and part of IVC Evidensia. It offers diagnostics, nurse clinics and out-of-hours arrangements alongside routine appointments and medication support. Recent feedback often highlights a friendly, compassionate team, especially in urgent and sensitive situations, though there is also a serious negative complaint about a dental case.

Services

• •Core veterinary care: routine check-ups, diagnostic services, nurse clinics, and medication dispensing are all part of the practice’s offering.
• •Urgent and same-day help: reviews describe emergency appointments and quick responses when owners were worried about a pet’s welfare, including one hamster being seen when very unwell.
• •Behaviour and practical support: one owner mentions advice and product recommendations to help a dog feel less anxious during long-distance travel.
• •Dentistry: dental treatment is mentioned in reviews, including one dog procedure involving multiple tooth extractions. One complainant also says dental X-ray facilities were not available on site.
• •End-of-life care: reviews describe clear explanations, a calm approach, and an emphasis on dignity during euthanasia appointments.
• •Other notes: the practice website notes that some feline booster vaccinations may be delayed for lower-risk cats because of supply issues.

Pricing

No published pricing information is currently available for this clinic, though one recent reviewer felt charges were high.

People

Reception staff and nurses are repeatedly praised for being welcoming, helpful and organised, including having medication ready on time. Reviews also mention caring vets and clinicians who explain things clearly, handle difficult visits with empathy, and offer practical advice for anxious pets. One team member is identified only as TD, and was thanked for offering help in the car park during a visit.

Reviews

Google reviews show 4.6 stars from 186 reviews.

• •Recent feedback is mostly positive, with owners describing the team as warm, friendly and compassionate during both routine and emergency appointments.
• •Several reviews highlight clear communication and supportive handling of sensitive situations, including euthanasia, older pets, and nervous or rescue dogs.
• •Practical service stands out in positive comments too, with mentions of medication being ready on time, quick responses when owners were worried, and staff going out of their way to help.
• •Negative feedback includes one complaint about high charges and one detailed dental complaint alleging poor aftercare after multiple extractions, later emergency treatment, and dissatisfaction with the complaints process.