Hillyfields Vets

- Recent feedback is largely very positive, with owners describing the team as helpful, cheerful, friendly, and knowledgeable. - Several reviews mention calm, kind care in both routine appointments and more urgent situations, with pets and owners made to feel at ease. - Clear communication is a recurring theme, including vets taking time to listen and explain procedures without making owners feel rushed.

Hillyfields Vets is an IVC Evidensia practice in North Somerset offering care for dogs and cats, with emergency veterinary services listed alongside routine appointments. Reviews describe a friendly, calm team, clear explanations, and a clean, tidy clinic environment. The practice is also noted for a dog-welcome plan that helps young dogs get used to visiting the vet.

Services

•Routine dog and cat care, including first-check appointments for new arrivals and general consultations.
•Emergency and urgent veterinary care is listed, with reviews mentioning support in both planned visits and a seizure-like episode needing prompt assessment.
•Young dog confidence-building through a dog-welcome plan, described by reviewers as six short play-based acclimatisation visits to help dogs feel comfortable at the practice.
•Reviews also highlight calm handling, clear communication, and time taken to explain procedures during consultations.

Pricing

No published pricing information is currently available for this clinic.

People

•Alexandra (role not stated): named positively by reviewers, including cat and dog owners who praise the care provided.
•Reception team (not named): often described as friendly, knowledgeable, cheerful, and welcoming.
•Wider clinical team (not named): reviews describe the vets as calm, kind, skilled, and thorough.

Reviews

Google reviews show 4.8 stars from 85 reviews.

•Recent feedback is largely very positive, with owners describing the team as helpful, cheerful, friendly, and knowledgeable.
•Several reviews mention calm, kind care in both routine appointments and more urgent situations, with pets and owners made to feel at ease.
•Clear communication is a recurring theme, including vets taking time to listen and explain procedures without making owners feel rushed.
•A negative outlier review reports billing disputes, inconsistent payment information, and long waits, but this sits against a broader pattern of positive comments about service and professionalism.

Reviews for Hillyfields Vets

Note: Showing the 10 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.

claire riden

5 months ago

Peter Howes

10 months ago

Always helpful & cheerful. Nice, tidy & clean.

Lydia Gibson

Helen Hims

1 year ago

Alexandra & Hillyfields Vets have always provided my cats with the most excellent service. Thoroughly recommend.

Kate Drew

Both of my dogs have been to Hillyfields Vets in the past couple of weeks. One as his first check in the UK having come from North Macedonia and one as he seemed to be having an unexplained seizure of some sort. I have therefore experienced the practice in both a calm, planned way and an emergency situation. Both times I found the reception to be friendly, knowledgable and welcoming and the vets to be wonderfully friendly, calm and kind as well as experts in the care of my dogs. I love the dog-welcome plan that involves young dogs being invited to come for 6 short ‘play’ sessions where they learn that going to the vets is OK. They learn that people are friendly and will give them treats and fuss! This, incredibly, is free. I think it’s a great investment and means that the dogs will be less stressed so will allow the vets to do what they need to much better. This is a lovely, friendly practice comprised of a knowledgeable and skilful team of professionals. I am extremely grateful that you are my local vet practice 😃

Justyna

3 years ago

If you like to be miss informed (by various member of the team including reception and vet) about payments due or wait long times for your turn it's great place! After now third time being overcharged for treatment and refusing to pay I was threated about more charges. I've tried to resolve it but it's like banging your head against the wall ... NOT recommended! Note: I have been with them for three years and they looked after 4 of my pets..had enough

christopher parker

5 years ago

Really Friendly and knowledgeable staff. My dog is always happy to visit. The staff are brilliant, always taking the time to listen to you, and explain in detail the procedure. I've never felt rushed. Visited during covid, and the clinic has clearly taken steps to make it safe for the pet owners to wait in the waiting area whilst their pet is being seen. We are very glad to have chosen Alexandra and Hillyfields as our veterinary practice and would definitely recommend.

Sharon Sipson

6 years ago

So Caring, was waiting when they opened, they looked after Percy so well. Also so kind to me, I'd been up all night with him.