Hillyfields Vets – Vets in North Somerset
Clinic Overview
Hillyfields Vets is a small-animal practice (dogs and cats are specifically mentioned) offering emergency care alongside routine appointments. Ownership/group status isn’t stated in the information provided. In reviews, owners describe both planned visits (e.g., a first health check after a dog arrived from abroad) and urgent presentations (a dog with an unexplained seizure), with staff reportedly taking time to explain procedures and not rushing consultations. A distinctive feature mentioned is a free “dog-welcome plan” of six short “play” sessions for young dogs to build positive vet visits with treats and fuss. One reviewer reports repeated billing problems (overcharging and conflicting information about payments) and long waits, contrasting with multiple others who describe the team as helpful and organised.
Services
- •Emergency veterinary services are listed in the clinic data.
- •Dog and cat care (cats and dogs explicitly referenced in reviews).
- •Assessment of neurological-type symptoms (a dog seen for an “unexplained seizure of some sort,” per a review).
- •New-pet/first-check appointments (a dog’s first check after arriving from abroad is described in a review).
- •“Dog-welcome plan”: six short acclimatisation/play sessions for young dogs, described as free in a review.
Pricing
- •A “dog-welcome plan” is described in a review as free, consisting of six short ‘play’ sessions for young dogs.
People
- •Alexandra (role not stated): named by multiple reviewers as the vet/practice contact they chose and would recommend; one cat owner credits “Alexandra & Hillyfields Vets” with consistently excellent care.
- •Reception team (not named): described in reviews as friendly, knowledgeable, and welcoming; one reviewer reports the opposite experience—conflicting information about payments and difficulty resolving billing disputes.
Reviews
Google rating: 4.8 stars from 85 reviews.
- •Clear explanations and unrushed consultations: owners mention staff “taking the time to listen” and “explain in detail the procedure.”
- •Calm handling in both routine and urgent situations: one owner describes positive experiences during a planned check and an emergency visit for a seizure-like episode.
- •Pet confidence-building: the free six-session “dog-welcome plan” is highlighted as helping young dogs feel comfortable coming to the practice.
- •Clean, tidy environment is noted.
- •A notable negative outlier alleges repeated overcharging, inconsistent payment information from different staff, and long waits; this conflicts with other reports of helpful, cheerful service.
Special Services
Animals Treated at Hillyfields Vets
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Hillyfields Vets
Opening Hours
Hours
Reviews for Hillyfields Vets
Note: Showing the 5 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.
claire riden
a month ago
Peter Howes
6 months ago
Always helpful & cheerful. Nice, tidy & clean.
Peter Howes
4 months ago
Always helpful & cheerful. Nice, tidy & clean.
Lydia Gibson
7 months ago
Helen Hims
11 months ago
Alexandra & Hillyfields Vets have always provided my cats with the most excellent service. Thoroughly recommend.
Kate Drew
a year ago
Both of my dogs have been to Hillyfields Vets in the past couple of weeks. One as his first check in the UK having come from North Macedonia and one as he seemed to be having an unexplained seizure of some sort. I have therefore experienced the practice in both a calm, planned way and an emergency situation. Both times I found the reception to be friendly, knowledgable and welcoming and the vets to be wonderfully friendly, calm and kind as well as experts in the care of my dogs. I love the dog-welcome plan that involves young dogs being invited to come for 6 short ‘play’ sessions where they learn that going to the vets is OK. They learn that people are friendly and will give them treats and fuss! This, incredibly, is free. I think it’s a great investment and means that the dogs will be less stressed so will allow the vets to do what they need to much better. This is a lovely, friendly practice comprised of a knowledgeable and skilful team of professionals. I am extremely grateful that you are my local vet practice 😃
Kate Drew
a year ago
Both of my dogs have been to Hillyfields Vets in the past couple of weeks. One as his first check in the UK having come from North Macedonia and one as he seemed to be having an unexplained seizure of some sort. I have therefore experienced the practice in both a calm, planned way and an emergency situation. Both times I found the reception to be friendly, knowledgable and welcoming and the vets to be wonderfully friendly, calm and kind as well as experts in the care of my dogs. I love the dog-welcome plan that involves young dogs being invited to come for 6 short ‘play’ sessions where they learn that going to the vets is OK. They learn that people are friendly and will give them treats and fuss! This, incredibly, is free. I think it’s a great investment and means that the dogs will be less stressed so will allow the vets to do what they need to much better. This is a lovely, friendly practice comprised of a knowledgeable and skilful team of professionals. I am extremely grateful that you are my local vet practice 😃
Justyna
2 years ago
If you like to be miss informed (by various member of the team including reception and vet) about payments due or wait long times for your turn it's great place! After now third time being overcharged for treatment and refusing to pay I was threated about more charges. I've tried to resolve it but it's like banging your head against the wall ... NOT recommended! Note: I have been with them for three years and they looked after 4 of my pets..had enough
christopher parker
5 years ago
Really Friendly and knowledgeable staff. My dog is always happy to visit. The staff are brilliant, always taking the time to listen to you, and explain in detail the procedure. I've never felt rushed. Visited during covid, and the clinic has clearly taken steps to make it safe for the pet owners to wait in the waiting area whilst their pet is being seen. We are very glad to have chosen Alexandra and Hillyfields as our veterinary practice and would definitely recommend.
Sharon Sipson
6 years ago
So Caring, was waiting when they opened, they looked after Percy so well. Also so kind to me, I'd been up all night with him.
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