Companion Care (Weston Super Mare) Ltd

- Several positive reviews describe friendly, helpful staff and quick appointment handling, including an overnight online request that was answered with a call as soon as the clinic opened. - Some owners speak well of peri-operative care, especially around dog neutering, saying checks beforehand and aftercare felt thorough. - A small number of positive reviews also mention thoughtful handling during difficult moments, including use of a stretcher and side access during an end-of-life visit.

Companion Care (Weston Super Mare) Ltd is a Vets4Pets practice in North Somerset providing care for small animals and reptiles. Website-listed services include surgery, diagnostics, dentistry, cancer treatment, laser treatment and inpatient facilities, with out-of-hours emergencies handled by Somerset Veterinary Emergency Clinic. Recent feedback is mixed but leans negative overall: some owners praise fast booking and organised peri-operative care, while others describe poor communication, lack of compassion and serious disputed clinical concerns.

Services

•Surgery and procedures: surgery and orthopaedics are listed, including cruciate surgery and airway surgery. Recent reviews also mention neutering, with one owner praising the pre-op checks and aftercare.
•Diagnostics and monitoring: the clinic lists an in-house laboratory for biochemistry and haematology, blood pressure monitoring, and imaging including X-ray and ultrasound.
•Medical treatments: website-listed services include dentistry, cancer treatment including chemotherapy, and laser treatment. One review also describes treatment planning around a tumour on a paw.
•Hospital and support facilities: the site mentions a hospital ward, isolation unit, oxygen chamber, and an ambulance service. One reviewer also described staff using a dog stretcher and back entrance to reduce distress during a euthanasia visit.
•Routine and admin support: Pet Passport, insurance claim processing, and health plans are listed on the website.
•Species and access: the clinic website says it treats small animals and reptiles, and lists a hearing loop. The structured clinic information also lists it as a Veterinary Nurse Training facility.
•Emergency care: out-of-hours emergency services are provided by Somerset Veterinary Emergency Clinic.

Pricing

No published pricing information is currently available for this clinic.

People

Dr Bobby is named on the clinic website as running the practice with his team. Reviews also refer to the wider team of vets, nurses and reception staff: some owners describe friendly front-desk help and prompt callbacks, while others complain about a rude manager, a blunt receptionist, and poor communication.

Reviews

Google rating: 4.1/5 from 149 reviews.

•Several positive reviews describe friendly, helpful staff and quick appointment handling, including an overnight online request that was answered with a call as soon as the clinic opened.
•Some owners speak well of peri-operative care, especially around dog neutering, saying checks beforehand and aftercare felt thorough.
•A small number of positive reviews also mention thoughtful handling during difficult moments, including use of a stretcher and side access during an end-of-life visit.
•Negative reviews focus on communication and compassion, with complaints about a rude manager or receptionist, and serious allegations from some owners about misdiagnosis, delayed testing, and distressing end-of-life care.

Reviews for Companion Care (Weston Super Mare) Ltd

Note: Showing the 10 most recent Google reviews out of 149 we track in total. Recent reviews may not be representative of overall sentiment.

Chloe Chadwick

2 months ago

Avoid at all costs. If I could give less then a 1 star I would and a formal complaint will be followed… if you love your pet do not take them to this place! Our 10 year old Labrador had to be put to sleep as they gave us no other options then to put him down as he was in pain. No scans, no blood tests. Nothing other than a feel of his body. To say the process was smooth is a complete understatement and was the most traumatic thing I have ever had to do in my life. The room was small for 4 adults and a dog. We could hear constant barking of other dogs whilst we were there loosing our best friend. And a process which should have taken 20 mins took over an hour and a half due to incompetent staff. The last thing I remember of my boy was being pinned down and was screaming because the ‘vets’ simply couldn’t sedate him first before trying to put a cannula in him. A dog which walked in there wagging his tail, out of breathe from excitement and just wanted cuddles of course he wasn’t going to take a cannula lightly !! A heartbreaking process was made 10 times more difficult due to the incompetence of the staff. To also keep hearing one of the vets call my dog ‘buddy’ and bear was also really annoying. He’s got a name, use it. There only in it for the money and of course had to ‘pay in full on the day’ … on the day you put your dog to sleep you have to leave the room to hand over money. Disgusting … do not take your fur babies here. They deserve so much more especially in the moment we will remember forever.

Magdalena

4 months ago

I would like to warn everyone who wants to use Companion Care. It's the worst vet I've ever dealt with. Zero support and care, poor communication. I lost my beloved dog and received no support. Vets are very unprofessional and lack compassion. Three years ago, we almost lost our dog because of the same vet, but this time we couldn't save him because it was too late. I was the one who insisted on a blood test. It's the worst vet, please don't go there. The only people with a heart are the ladies at the front desk, who are very helpful.

Emma Kingston

8 months ago

Such a lovely group of staff, always so friendly and helpful. I put an appointment request form through in the night about 1am and I got a call as soon as they opened this morning to book an appointment in today:)

Jonboy Rees

kirstie mitton

Worst vets! Do not use do not go! Absolutely shocking care and no help from a very rude manager! I can't give less then 1 star. Lies after lies. No phone call back just a horrible nasty email from the manager. Avoid at all cost! Don't normally write reviews but had to warn people.

S R

9 months ago

rude and blunt receptionist. no care, no compassion.

Kieran Hutchings

11 months ago

Avoid at all costs, they’ve consistently misdiagnosed our dog illness over a period of 3 months, resulting in the unexpected death of our beautiful dog today. Heartbroken and so angry at there neglect. Please, do not use this vet, they don’t care about them just another number and invoice.

Courtney-Leigh Philogene

2 years ago

I took both of my dogs from a different local practice as I really didn’t get a good vibe from them. Not sure if it was the stigma around American Bully’s which are now of course a banned breed. Signed them up with Companion and the care they have both received throughout the past year has been second to none. I honestly wouldn’t want to go anywhere else! All staff - nurses to vets, to the women at reception, they are all fantastic. Both of my dogs have been recently neutered everything has been so thorough from the pre-op checks to the after care, it has been great. No stigma or bad experiences around the breed here, they care for them like any other breed. The staff remember both of them every time they come in which is so lovely. Cannot recommend Companion enough. Thank you! 🙂🐾