Wellpets

Wellpets is a small-animal veterinary practice offering diagnostic services, nurse clinics, and an out-of-hours service (as stated on its website). Reviews most often describe clear communication and friendly handling during appointments—ranging from routine care (including support for a senior cat’s ongoing needs) to more emotionally difficult visits such as end-of-life care, where one owner describes being taken to a separate room and having the procedure explained step-by-step. One recent negative review reports a large last-minute price increase after an appointment was rearranged due to vet availability, so experiences around pricing and admin appear mixed.

Services

From the website and the reviews available

• •Diagnostic services (website)
• •Nurse clinics (website)
• •Out-of-hours service (website; no further details provided)
• •Care for older pets (review mentions a senior cat’s age-related care and being kept well informed)
• •End-of-life care / euthanasia (detailed account of a dog being examined and the procedure explained in a separate room)
• •Cancer discussion/management (one owner describes their dog being diagnosed with cancer and worsening over subsequent weeks)

Pricing

• •One owner reports being quoted £750 for an appointment for two dogs, then being told the price would increase by £200 when confirming the day before; they also report being told the clinic could only “price protect for 1 month.”
• •The website states that consultations are included as part of a Pet Health Club® Plus plan (no plan price or full inclusions were provided in the available information).

People

• •Ian (vet) — mentioned positively for being “very nice” during an appointment; the receptionist is also singled out as positive in the same review.
• •Evelina — praised in a detailed account of euthanasia support: meeting the owners on arrival, using a separate room, examining the dog, talking them through the process, and reassuring them about the decision.

Reviews

Google rating: 4.6 stars from 144 reviews.

• •Multiple reviews mention friendly staff and a professional vet.
• •Owners describe being kept informed and having questions answered, including for senior pet care.
• •One detailed review describes compassionate end-of-life care, including a private room and careful explanation of the euthanasia process.
• •A conflicting experience reports appointment disruption due to vet availability and a late price increase, alongside dissatisfaction with phone communication.