Dog & Cat Vets in Martock

## Summary Kingfisher Veterinary Practice is a multi-branch practice (a reviewer refers to it as a “business of four practices”) that offers out-of-hours emergency care and routine in-practice appointments, with options for structured preventative care via a Pet Health Club® Plus plan (consultations included, price not stated). Reviews describe both everyday care (nervous cats settling once inside; dogs given a small biscuit) and more complex/sensitive situations such as surgery for an elderly dog and end-of-life support, including keepsakes after euthanasia. Feedback is mixed on administrative/communication handling: some owners mention condolence cards and staying in touch after a loss, while one review describes a lack of sympathy and repeated calls/texts during a cremation/insurance query. ## Services - **Out-of-hours emergency care** (“Out of Hours Emergency” is stated on the website). - **Preventative health checks and screening** - Free health check (website promotion; details not specified). - Wellness screening (website). - Six-month “healthy pet check” (website). - **Pet Health Club® Plus plan** with **consultations included** (website; plan price/details not stated). - **Surgery and procedures** (from reviews) - Surgery for an elderly dog, with the owner saying they were kept well informed throughout. - Neutering mentioned for a young dog. - **Parasite treatment** (from reviews): flea treatment is mentioned after fleas were noticed post-consultation. - **End-of-life care and aftercare** (from reviews) - Support during euthanasia and creation of keepsakes. - Cremation discussions/arrangements are referenced by one reviewer (details not specified). - **Pet travel support offer** (website): registered clients get **10% off** “trusted pet travel with PetAir” (service provided via PetAir; details not specified). ## Pricing - **Wellness screening:** **£60** (website promotion). - **Six-month healthy pet check:** **£24.99** (website promotion). - **Pet travel discount:** registered clients get **10% off** pet travel with **PetAir** (website). - **Pet Health Club® Plus:** consultations included (website; plan cost not stated). ## Reviews **Google rating:** 4.6 stars from 174 reviews. **The basis:** “Themes below are drawn from the latest written reviews available to us.” - **Handling of anxious pets:** one owner says their cat “soon calms down” once arriving; another says the vet was excellent with a dog who is “a terrible patient.” - **Surgery experiences:** owners mention an elderly dog needing surgery, with the practice “kept me well informed throughout,” and a separate mention of neutering with the team being patient. - **Bereavement support varies:** multiple owners describe kindness at euthanasia, keepsakes, condolence cards, and staying in touch after a loss; one owner reports the opposite—no condolence when discussing cremation and distressing follow-up calls/texts related to insurance confirmation. - **Clinical thoroughness concerns (one review):** a complaint that a locum vet missed a flea infestation during examination, with the owner feeling they paid for poor service.