Kingfisher Veterinary Practice Martock
Vets in Martock, Somerset
Kingfisher Veterinary Practice Martock – Vets in Martock
Clinic Overview
Kingfisher Veterinary Practice is a multi-branch practice (a reviewer refers to it as a “business of four practices”) that offers out-of-hours emergency care and routine in-practice appointments, with options for structured preventative care via a Pet Health Club® Plus plan (consultations included, price not stated). Reviews describe both everyday care (nervous cats settling once inside; dogs given a small biscuit) and more complex/sensitive situations such as surgery for an elderly dog and end-of-life support, including keepsakes after euthanasia. Feedback is mixed on administrative/communication handling: some owners mention condolence cards and staying in touch after a loss, while one review describes a lack of sympathy and repeated calls/texts during a cremation/insurance query.
Services
- •Out-of-hours emergency care (“Out of Hours Emergency” is stated on the website).
- •Preventative health checks and screening
- •Free health check (website promotion; details not specified).
- •Wellness screening (website).
- •Six-month “healthy pet check” (website).
- •Pet Health Club® Plus plan with consultations included (website; plan price/details not stated).
- •Surgery and procedures (from reviews)
- •Surgery for an elderly dog, with the owner saying they were kept well informed throughout.
- •Neutering mentioned for a young dog.
- •Parasite treatment (from reviews): flea treatment is mentioned after fleas were noticed post-consultation.
- •End-of-life care and aftercare (from reviews)
- •Support during euthanasia and creation of keepsakes.
- •Cremation discussions/arrangements are referenced by one reviewer (details not specified).
- •Pet travel support offer (website): registered clients get 10% off “trusted pet travel with PetAir” (service provided via PetAir; details not specified).
Pricing
- •Wellness screening: £60 (website promotion).
- •Six-month healthy pet check: £24.99 (website promotion).
- •Pet travel discount: registered clients get 10% off pet travel with PetAir (website).
- •Pet Health Club® Plus: consultations included (website; plan cost not stated).
Reviews
Google rating: 4.6 stars from 174 reviews. The basis: “”
- •Handling of anxious pets: one owner says their cat “soon calms down” once arriving; another says the vet was excellent with a dog who is “a terrible patient.”
- •Surgery experiences: owners mention an elderly dog needing surgery, with the practice “kept me well informed throughout,” and a separate mention of neutering with the team being patient.
- •Bereavement support varies: multiple owners describe kindness at euthanasia, keepsakes, condolence cards, and staying in touch after a loss; one owner reports the opposite—no condolence when discussing cremation and distressing follow-up calls/texts related to insurance confirmation.
- •Clinical thoroughness concerns (one review): a complaint that a locum vet missed a flea infestation during examination, with the owner feeling they paid for poor service.
Special Services
Animals Treated at Kingfisher Veterinary Practice Martock
Animals We Treat
Companion Animals
Opening Hours – Kingfisher Veterinary Practice Martock
Opening Hours
Hours
Reviews for Kingfisher Veterinary Practice Martock
Note: Showing the 5 most recent Google reviews out of 174 we track in total. Recent reviews may not be representative of overall sentiment.
David MacLean
a month ago
Kingfisher is a caring and professional vet surgery and we are always very satisfied with the service we receive
Sandra Harrison
a month ago
Lovely place so friendly. Our cat Kizzy soon calms down when she arrives. Very hands on and friendly Thankyou
Elaine Morris
2 months ago
I have no issues with the practice staff but beware of how the company deals with their human clients. My dog went missing in August and was found dead in a field two months later. When I phone Kingfisher to enquire about cremation the person I spoke to did not offer a single word of condolence. And this was where the nightmare became worse. Since then I have received numerous phone calls telling me amongst other issues that they had confirmed with an insurance company that my dog was indeed dead. When they disconnect the call if you don’t answer asap the person at the end of the phone disputes they rang you at all. A text asking you to call follows within a minute. This mode of dealing with a grieving pet owner is appalling. Clearly this business of four practices needs to get their act together before more owners become caught up in a never ending nightmare.
Doris
2 months ago
The locum vet was clearly incompetent as his examination of the cat failed to notice that the cat had a bad infestation of fleas!!! I was away at the time and relying on someone else to care for the cat. After the visit, they noticed the fleas and gave the cat a treatment but not before he has lost a large area of hair. I would have noticed the fleas, had I been home, but the vet didn't! Really basic clinical examination should have checked for fleas. Terrible ;ack of service for which I have had to pay! I will be seeking compensation
Gillan Best
2 months ago
Always reliable and easy to get help, staff are always relaxed and friendly. After losing our little girl cat during Covid they sent a card and kept in touch
Rave Dark
2 weeks ago
Thank you to all for the wonderful care and support . That hardest day for us was met with care, love, kindness and sympathy when we sadly had to let our amazing , silly, beloved Emma go. The beautiful keepsakes they did for us will forever be cherished. Great team and will all support you in the happy and sad times for your loved pet family. Thank you again from Swain family.
Charlotte Lilleyman
2 months ago
A great first impression. Very helpful, knowledgeable staff and the vet was excellent with our dog who is a terrible patient.
Julie Whitney
6 months ago
Friendly welcoming and good advice given. Our dog actually wags her tsil and gets excited when going there, probably because she remembers the little bone biscuit she is given
Julia Oldham
a year ago
Always do their utmost to help both the animal and the owner. Sugar is an elderly dog that needed surgery and they took the greatest care of her and kept me well informed throughout. Thank you so much to everyone involved in Sugars care
wrecked
3 years ago
Very nice vets. Saw my dogs very quickly. Friendly staff and plenty of parking. Update: seen these vets a few times now and they are totally brilliant. They were extremely kind and patient with my crazy 9month old collie when he was being neutered! 😆 Highly recommended! (Picture is of Bones, post surgery and a few days later 😉. Totally fine)
