Dog & Cat Vets in Glastonbury

## Summary Orchard Vets is described on its website as a **proudly independent practice** with **in-house emergency care 24/7 provided by its own vets**. The clinic highlights on-site facilities including an **own laboratory**, **sterile operating theatres**, and **state-of-the-art diagnostic equipment**. In the latest reviews, owners frequently mention **surgical care with structured follow-up** (including post-op appointments and phone calls), **support around emergencies**, and **end-of-life care**—alongside one sharply negative account describing a billing dispute that escalated to debt collection and court. Concrete examples mentioned by owners include: **dental extractions for a cat** with pre-op and post-op care; **post-surgery follow-ups and phone check-ins reportedly included in the surgery price** (one reviewer); and help with **insurance claims**. ## Services Services and capabilities explicitly mentioned via the website and reviews include: - **24/7 emergency care in-house**, stated to be handled by the practice’s **own vets** - **Surgery and peri-operative care** (examples in reviews include an **emergency operation** for a dog and **dental extractions** for a cat) - **Post-operative follow-up** (reviews mention **follow-up appointments** and **phone calls** after surgery) - **End-of-life care/euthanasia** (one review describes “pain free end of life care”) - **Puppy Packages** and **Kitten Packages** (website) - **Orchard Health Plan** (website) - **Weight management** (website) - **Nurse clinics** (website) - **Puppy socialisation** (website) - **Insurance claim handling** (review mention of the clinic dealing with claims) Facilities listed on the website: - **Own laboratory** - **Sterile operating theatres** - **State-of-the-art diagnostic equipment** ## Pricing - **Puppy Packages from £49.99** (website) - **Kitten Packages from £49.99** (website) ## People - **James (head vet)** is named in reviews as the clinician who: - **Explained an emergency operation** and answered questions in detail (dog emergency surgery review) - Was described as **very knowledgeable** by another reviewer - Is credited in one review with providing an **ultrasound free of charge** as a goodwill gesture (reviewer notes it was their birthday) - **Chloe** is named in one review as someone who: - Helped care for a dog following an emergency operation - **Saw the owner earlier than expected** because they were worried, and **answered questions about how the operation had gone** ## Reviews **Google rating: 4.7 stars from 205 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Surgical and post-op support comes up repeatedly**, including a cat dental procedure (teeth removed) with pre-op and post-op care, and an owner describing **two follow-up appointments plus phone calls** after cancer surgery. - **Emergency care experiences are mentioned**, including a dog needing an emergency operation “straight away.” - **End-of-life care is specifically described** by one owner as “proper pain free end of life care.” - **Administration/billing experience is mixed**: one reviewer reports a severe dispute involving unexpected charges after switching vets and subsequent debt collection/court action, while others mention smooth help with **insurance claims**. - Practical notes mentioned: **clean premises** and **easy parking** appear in multiple reviews.