Orchard Vets Glastonbury Ltd T/A Orchard Vets
Vets in Glastonbury, Somerset
Orchard Vets Glastonbury Ltd T/A Orchard Vets – Vets in Glastonbury
Clinic Overview
Orchard Vets is described on its website as a proudly independent practice with in-house emergency care 24/7 provided by its own vets. The clinic highlights on-site facilities including an own laboratory, sterile operating theatres, and state-of-the-art diagnostic equipment. In the latest reviews, owners frequently mention surgical care with structured follow-up (including post-op appointments and phone calls), support around emergencies, and end-of-life care—alongside one sharply negative account describing a billing dispute that escalated to debt collection and court.
Concrete examples mentioned by owners include: dental extractions for a cat with pre-op and post-op care; post-surgery follow-ups and phone check-ins reportedly included in the surgery price (one reviewer); and help with insurance claims.
Services
Services and capabilities explicitly mentioned via the website and reviews include
- •24/7 emergency care in-house, stated to be handled by the practice’s own vets
- •Surgery and peri-operative care (examples in reviews include an emergency operation for a dog and dental extractions for a cat)
- •Post-operative follow-up (reviews mention follow-up appointments and phone calls after surgery)
- •End-of-life care/euthanasia (one review describes “pain free end of life care”)
- •Puppy Packages and Kitten Packages (website)
- •Orchard Health Plan (website)
- •Weight management (website)
- •Nurse clinics (website)
- •Puppy socialisation (website)
- •Insurance claim handling (review mention of the clinic dealing with claims)
Facilities listed on the website
- •Own laboratory
- •Sterile operating theatres
- •State-of-the-art diagnostic equipment
Pricing
- •Puppy Packages from £49.99 (website)
- •Kitten Packages from £49.99 (website)
People
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James (head vet) is named in reviews as the clinician who
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Explained an emergency operation and answered questions in detail (dog emergency surgery review)
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Was described as very knowledgeable by another reviewer
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Is credited in one review with providing an ultrasound free of charge as a goodwill gesture (reviewer notes it was their birthday)
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Chloe is named in one review as someone who
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Helped care for a dog following an emergency operation
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Saw the owner earlier than expected because they were worried, and answered questions about how the operation had gone
Reviews
Google rating: 4.7 stars from 205 reviews.
- •Surgical and post-op support comes up repeatedly, including a cat dental procedure (teeth removed) with pre-op and post-op care, and an owner describing two follow-up appointments plus phone calls after cancer surgery.
- •Emergency care experiences are mentioned, including a dog needing an emergency operation “straight away.”
- •End-of-life care is specifically described by one owner as “proper pain free end of life care.”
- •Administration/billing experience is mixed: one reviewer reports a severe dispute involving unexpected charges after switching vets and subsequent debt collection/court action, while others mention smooth help with insurance claims.
- •Practical notes mentioned: clean premises and easy parking appear in multiple reviews.
Special Services
Animals Treated at Orchard Vets Glastonbury Ltd T/A Orchard Vets
Animals We Treat
Companion Animals
Opening Hours – Orchard Vets Glastonbury Ltd T/A Orchard Vets
Opening Hours
Hours
Reviews for Orchard Vets Glastonbury Ltd T/A Orchard Vets
Note: Showing the 5 most recent Google reviews out of 205 we track in total. Recent reviews may not be representative of overall sentiment.
BrydieRose Smith
a month ago
Friendly staff and vets, very helpful and very clean. Lots of parking!
Karen Salvage
a month ago
J P
2 months ago
Really BAD, BAD, BAD , experience for us , NIGHTMARE, money graber I will say.... We have been with them only 3 or 4 months with our first pet until for something insignificant , something that all our friends said was something common nothing to worry , they insist to bring it in to be checked even after we told them that is perfectly happy and fine..., anyway just so they can grab from us about 80 pounds... Anyway the worst came after because after that we have decided to move straight away with other Vet and after a while , Orchard send us a bill of around 90 pounds saying because we moved to different Vet earlier... We didn't not agree with that and discussed the matter but they refused to understand.... , however after a while a lots of letters from them and from other money recovery company came to our house.... Anyway in the end they dragged us in COURT for that 90 pounds...asking 150 pounds including some other fees.... NIGHTMARE ...., really Unbelievable..., but sadly true...
LYNETTE RIDDLE
3 months ago
Marie Woodland
4 months ago
After a bad experience with my vets I moved all my pets to orchard vets , I'm so pleased I did my cat had some teeth removed and the pre op , the operation itself and the post op care was amazing , I've always had a warm welcome from the reception team and the vets themselves If I was ever asked id highly recommend this practice
Marie Woodland
a month ago
After a bad experience with my vets I moved all my pets to orchard vets , I'm so pleased I did my cat had some teeth removed and the pre op , the operation itself and the post op care was amazing , I've always had a warm welcome from the reception team and the vets themselves If I was ever asked id highly recommend this practice
charles moore
2 months ago
Had to go with a very ill cat. They had so much care and companion. Even though sadly it was not a good outcome. Plenty of parking.
Janet Cavanagh
2 months ago
I am fairly new to Glastonbury and needed a vet so I went to Orchard Vets and was very happy with the decision. My older cat had cancer and Orchard Vets was able to provide very professional care.They did two appointments after the surgery for follow up care plus a couple of phone calls just to make sure things were okay. This was all included in the overall price of the surgery. Eventually my darling cat of 18 years had to be put down and Orchard Vets stepped in again and provided proper pain free end of life care.
Stephanie Heal
4 months ago
This is a fantastic surgery. You can get an appointment easily, the reception staff are lovely and head vet James is very knowledgeable. They dealt with my insurance claims as well. Really recommend them.
Ellie Makin
a year ago
Never had a bad experience at Orchard Vets they are always so lovely and welcoming. The staff were extremely supportive and helpful when my little yorkie Khaleesi had to go in for an emergency operation straight away. I would personally like to thank James for his kindness and answering all my questions about the operation and just having a lovely manner to him and explaining everything that would he happening to khaleesi. James had also given us the ultrasound free of charge seeing as it was my birthday it was such a kind gesture and we really appreciate the loveliness. And also Chloe for her kindness and looking after my pup she has done an amazing job and very easy to talk to about all my worries! Chloe even saw us earlier than expected as we were just so worries and had lots of questions about how the operation had gone and Chloe had answered them all and really put us to ease. Chloe and James really made us feel comfortable and safe knowing our pup was in very good hands. she’s recovering so well which shows me they have done a fantastic job. Thank you for everything!!
