Emergency Vets in Burnham-On-Sea

## Summary Black Rock Vets Ltd is an RCVS-accredited practice with Gold standard Cat Friendly Clinic status and RWAF Silver (Rabbit Welfare Association and Fund) accreditation, and it treats dogs, cats and rabbits. The website highlights laser/photobiomodulation therapy (with an “introductory offer” of discounted multi-session treatment), alongside consultations, vaccinations and routine procedures, and it states a 24/7 out-of-hours emergency service is available. From the latest reviews, owners describe being seen quickly for urgent problems (one dog with a painful paw was treated within ~20 minutes) and praise clear explanations and conservative decision-making (an elderly cat with unsteadiness was checked thoroughly and offered pain relief first rather than being rushed into euthanasia). A smaller number of recent reviews report serious frustration about billing/admin issues and communication, including being contacted months later about payments and feeling spoken to rudely. ## Services - **Consultations** (website; also referenced in reviews as check-ups and urgent appointments). - **Vaccinations** (website). - **Routine procedures** (website). - **Laser therapy / photobiomodulation therapy (PBM)** (website), described as used for conditions including osteoarthritis, ear inflammation, skin healing, feline asthma syndrome and pulmonary fibrosis (website). - **Out-of-hours emergency service** described as **24/7 emergency care** via an out-of-hours service (website). - **Flea and worming treatments** (mentioned in a review as part of a visit for a dog and two cats). - **End-of-life care and aftercare support** (reviews): arranging euthanasia, handling a deceased dog brought in, providing a private room for goodbyes, and help arranging cremation. ## Pricing - **Laser therapy introductory offer:** “10 session of laser treatments at a **50% discount**” (website). No specific £ price is stated. ## People - **Caroline, Poppy and Leah** (named in a review): credited with being “helpful, kind, professional and knowledgeable” during a check-up plus flea/worming treatments for a dog and two cats. - **Ruby (reception)** (named in a review): described as “empathic yet professional” when discussing an owner’s wishes after their dog died and when the owner later collected her remains after cremation arrangements. - **Gareth** (named in a review, role not specified): referenced along with “his team” as compassionate, including support after a sudden loss and ongoing care for a rescue dog. - **Practice manager/owner (not named)** (review): one client describes a difficult conversation about a delayed payment issue and felt threatened with debt collectors; another review criticises reception phone manner. These accounts conflict with other reviews that highlight supportive reception and nursing staff. ## Reviews **4.8 stars from 184 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems:** one dog with a painful paw was reportedly seen and treated within about 20 minutes after a phone call. - **Clear explanations and a “try pain relief first” approach in an end-of-life scare:** an 18-year-old cat was examined; the vet explained findings (heart murmur described as sounding “normal,” lungs clear) and suggested pain relief for possible arthritis rather than pushing an immediate euthanasia decision. - **Support around bereavement:** multiple reviews mention compassionate handling of euthanasia plans, respectful transfer of a deceased dog using a stretcher, time given for goodbyes, and help arranging cremation and discussing last wishes. - **Admin/billing disputes in a minority of recent reviews:** two 1-star reviews describe being contacted many months later about payments/missed appointments and report poor communication and rude behaviour; this contrasts with others’ positive experiences with reception and the wider team.