Black Rock Vets Ltd – Vets in Burnham-On-Sea
Clinic Overview
Black Rock Vets Ltd is an RCVS-accredited practice with Gold standard Cat Friendly Clinic status and RWAF Silver (Rabbit Welfare Association and Fund) accreditation, and it treats dogs, cats and rabbits. The website highlights laser/photobiomodulation therapy (with an “introductory offer” of discounted multi-session treatment), alongside consultations, vaccinations and routine procedures, and it states a 24/7 out-of-hours emergency service is available.
From the latest reviews, owners describe being seen quickly for urgent problems (one dog with a painful paw was treated within ~20 minutes) and praise clear explanations and conservative decision-making (an elderly cat with unsteadiness was checked thoroughly and offered pain relief first rather than being rushed into euthanasia). A smaller number of recent reviews report serious frustration about billing/admin issues and communication, including being contacted months later about payments and feeling spoken to rudely.
Services
- •Consultations (website; also referenced in reviews as check-ups and urgent appointments).
- •Vaccinations (website).
- •Routine procedures (website).
- •Laser therapy / photobiomodulation therapy (PBM) (website), described as used for conditions including osteoarthritis, ear inflammation, skin healing, feline asthma syndrome and pulmonary fibrosis (website).
- •Out-of-hours emergency service described as 24/7 emergency care via an out-of-hours service (website).
- •Flea and worming treatments (mentioned in a review as part of a visit for a dog and two cats).
- •End-of-life care and aftercare support (reviews): arranging euthanasia, handling a deceased dog brought in, providing a private room for goodbyes, and help arranging cremation.
Pricing
- •Laser therapy introductory offer: “10 session of laser treatments at a 50% discount” (website). No specific £ price is stated.
People
- •Caroline, Poppy and Leah (named in a review): credited with being “helpful, kind, professional and knowledgeable” during a check-up plus flea/worming treatments for a dog and two cats.
- •Ruby (reception) (named in a review): described as “empathic yet professional” when discussing an owner’s wishes after their dog died and when the owner later collected her remains after cremation arrangements.
- •Gareth (named in a review, role not specified): referenced along with “his team” as compassionate, including support after a sudden loss and ongoing care for a rescue dog.
- •Practice manager/owner (not named) (review): one client describes a difficult conversation about a delayed payment issue and felt threatened with debt collectors; another review criticises reception phone manner. These accounts conflict with other reviews that highlight supportive reception and nursing staff.
Reviews
4.8 stars from 184 reviews. - Fast access for urgent problems: one dog with a painful paw was reportedly seen and treated within about 20 minutes after a phone call.
- •Clear explanations and a “try pain relief first” approach in an end-of-life scare: an 18-year-old cat was examined; the vet explained findings (heart murmur described as sounding “normal,” lungs clear) and suggested pain relief for possible arthritis rather than pushing an immediate euthanasia decision.
- •Support around bereavement: multiple reviews mention compassionate handling of euthanasia plans, respectful transfer of a deceased dog using a stretcher, time given for goodbyes, and help arranging cremation and discussing last wishes.
- •Admin/billing disputes in a minority of recent reviews: two 1-star reviews describe being contacted many months later about payments/missed appointments and report poor communication and rude behaviour; this contrasts with others’ positive experiences with reception and the wider team.
Special Services
Animals Treated at Black Rock Vets Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Black Rock Vets Ltd
Opening Hours
Hours
Reviews for Black Rock Vets Ltd
Note: Showing the 5 most recent Google reviews out of 184 we track in total. Recent reviews may not be representative of overall sentiment.
Eric Antoniou
in the last week
I wouldn’t trust this company to after a receipt of an appliance never mind help an animal. The receptionist is a rude cow, hanging up the phone after I explained I wasn’t paying a missed appointment which apparently back dated from 2023? Cough cough we are in 2026 🤣 I wouldn’t take my animals there even if it was the last veterinary practice on earth. All they care about is money, money, money, they’re running the place into the ground - would much rather have another pub in its existence. P.S don’t miss an appointment you’ll be charged 🤣 AVIOD AVIOD AVIOD AVIOD
Megan Brookes
3 weeks ago
Went with the dog and 2 cats today for a check up and flea and worming treatments. Caroline, Poppy and Leah were amazing, so helpful, kind, professional and knowledgeable. Thank you for making our visit so positive. Would highly recommend this practice.
Christopher Trinder
a month ago
They don't inform you when there is a error on their side. They expect you to sort it out as they contacted me 9 months later over a payment to which I didn't know about. I spoke to owner ( practice manager ) to which i found her totally obnoxious and they she spoke to me. I told her my wife had died last year of terminal lung cancer. My wife set up a care plan with them and when she died I took over to which I had informed them previously. Clearly this hadn't been done properly by them causing this problem. Then I was threatened from her im going to debt collectors in . So I paid and took my pet somewhere else overall they are not good.
Ruth Brown
2 months ago
Harley Shirvington
4 months ago
Good services
NATHAN CLOTHIER
a month ago
Black Rock Vets have been absolutely brilliant. Our 18-year-old cat wasn’t even registered there, but when we feared he might be nearing the end, they saw us straight away. The vet gave him a thorough check over, explained everything clearly, and reassured us that while he does have a heart murmur, it sounded normal, and his lungs were clear. Instead of rushing us into a painful decision, they suggested trying pain relief first, as his unsteadiness could simply be arthritis. Thanks to their compassion and care, we now have a little more time with him and the chance to see if this helps. We’re so grateful for the kindness and honesty shown at such a difficult moment, and wouldn’t hesitate to recommend Black Rock Vets to anyone.
Ann Jones
2 months ago
I found the staff extremely helpful and very supportive I cannot speak highly enough of them. I wasn’t registered with them spoke to reception arranged for my beautiful loyal Labrador Barney to be put to sleep for Tuesday 12/08/25. However Barney died at home at 2.30pm I called them they the receptionist said if I could get him there they would take him. There no one available at the surgery to spare staff to come and take him. My granddaughter and her friend managed to carry him out to my daughter’s car in his fleece blanket. We took him to Black Rock vet’s new to the area we called them said where we were the receptionist came out seen our car and waved there was a parking space my daughter reversed in. Entered the surgery two veterinary nurses came out with a stretcher moved Barney onto the stretcher treated him with respect, dignity and took him in to the back of the surgery then took me into a little room I was given whatever time I needed to say goodbye to him. I was crying so much but I am so grateful for the kindness and support they had shown.
chris james
3 months ago
Just fantastic. Our dog injured a paw and was really suffering. A phone call secured an appointment (as and/or when) We took him to the practice and he was seen and treated within 20 minutes. Every member of staff were sympathetic and really helpful. Brilliant.
Kelly Parkhouse
3 months ago
Gareth and his team are fantastic. They were so caring when I suddenly lost my little dog last year. We now have a rescue from Romania, not many vets are ‘rommy friendly’ but I have experienced nothing but compassion for our little dog, from the lovely reception team, nurses and vets.
S Young
5 months ago
My elderly jack russell passed away whilst we were overseas on holiday a fortnight ago. The staff at Black Rock were very compassionate & informative when communicating with me about my last wishes for Molly and in arranging her cremation. I collected Molly today and Ruby on reception dealt with it in an extremely empathic yet professional manner. I can't fault the service I received which made Molls sad passing more bearable.
