Black Rock Vets Ltd

- Fast response in urgent cases: reviewers describe being seen quickly for sudden problems, including one dog treated within about 20 minutes and another accepted immediately after an accident. - Compassionate end-of-life care: several reviews mention kind, respectful support around euthanasia and bereavement, including private space for goodbyes and dignified handling after a pet's death. - Calm, clear communication: reviewers value thorough examinations and straightforward explanations, including a case where an elderly cat was assessed carefully and offered pain relief first rather than being pushed into euthanasia.

Black Rock Vets Ltd in Burnham-on-Sea provides routine veterinary care, laser therapy/PBM, and access to 24/7 out-of-hours emergency cover. Recent feedback is especially strong for fast help in urgent situations, clear and compassionate communication, and sensitive end-of-life support. A smaller number of reviewers report dissatisfaction with billing/admin follow-up and phone manner.

Services

•Consultations and check-ups: routine appointments as well as urgent assessments. Reviews mention quick help for problems including a painful paw and an elderly cat with sudden unsteadiness.
•Vaccinations and routine procedures: listed by the practice as part of its core services.
•Preventive treatments: reviews mention flea and worming treatment during a visit for a dog and two cats.
•Laser therapy / photobiomodulation therapy (PBM): offered for conditions including osteoarthritis, ear inflammation, skin healing, feline asthma syndrome and pulmonary fibrosis.
•Emergency and out-of-hours care: the practice states that 24/7 emergency care is available via its out-of-hours service. Recent reviews also describe emergency treatment after an accident, including a dog being prepared for surgery on arrival.
•End-of-life care and aftercare: reviews highlight euthanasia arrangements, respectful handling when a pet has died, use of a private room for goodbyes, and help with cremation arrangements.

Pricing

No published pricing information is currently available for this clinic.

People

•Gareth: repeatedly praised for caring, professional support, including long-term care and help at the time of euthanasia.
•Caroline, Poppy and Leah: thanked by name for being helpful, kind, professional and knowledgeable during a check-up and flea/worming visit.
•Ruby (reception): mentioned positively for empathy and professionalism during aftercare and cremation arrangements.
•Unnamed practice manager/owner: referred to negatively in one billing dispute review.

Reviews

4.8 stars from 187 Google reviews. Recent written feedback is largely very positive, with a small number of complaints focused on admin and billing.

•Fast response in urgent cases: reviewers describe being seen quickly for sudden problems, including one dog treated within about 20 minutes and another accepted immediately after an accident.
•Compassionate end-of-life care: several reviews mention kind, respectful support around euthanasia and bereavement, including private space for goodbyes and dignified handling after a pet's death.
•Calm, clear communication: reviewers value thorough examinations and straightforward explanations, including a case where an elderly cat was assessed carefully and offered pain relief first rather than being pushed into euthanasia.
•Friendly staff, with some admin concerns: many reviewers praise the reception, nursing and vet teams as kind and reassuring, and a couple mention prices feeling reasonable; a minority report rude phone manner or frustration over delayed billing and missed-appointment charges.

Reviews for Black Rock Vets Ltd

Note: Showing the 10 most recent Google reviews out of 187 we track in total. Recent reviews may not be representative of overall sentiment.

Pete Furneaux

3 months ago

Had to have our dog monty put to sleep this morning. In the bleak crushing moments Gareth and the team were caring and professional. They have looked after monts for 13 years and we can't thank them enough.

Sophie

Our dog had a very unfortunate accident whilst away from home for the day and required emergency care. The staff were friendly and reassuring when we initially called and were ready to take our dog straight into surgery when we arrived. Every member of staff we spoke to was lovely and you could tell they genuinely care for animals. Cost was not really a consideration when rushing our dog to the vets but the bill was so much more reasonable than we anticipated and we are so pleased with the responsiveness and level of care received. Mylo is recovering well thanks to this team. Can’t thank them enough.

fallingstar2606

4 months ago

Lovely friendly staff, reasonable prices. Good with animals

Rebecca D

Fabulous vets. Staff are all very kind and helpful. Vet is very caring. Can't fault it. Highly recommend.

Eric Antoniou

5 months ago

I wouldn’t trust this company to after a receipt of an appliance never mind help an animal. The receptionist is a rude cow, hanging up the phone after I explained I wasn’t paying a missed appointment which apparently back dated from 2023? Cough cough we are in 2026 🤣 I wouldn’t take my animals there even if it was the last veterinary practice on earth. All they care about is money, money, money, they’re running the place into the ground - would much rather have another pub in its existence. P.S don’t miss an appointment you’ll be charged 🤣 AVIOD AVIOD AVIOD AVIOD

Megan Brookes

Went with the dog and 2 cats today for a check up and flea and worming treatments. Caroline, Poppy and Leah were amazing, so helpful, kind, professional and knowledgeable. Thank you for making our visit so positive. Would highly recommend this practice.

Christopher Trinder

6 months ago

They don't inform you when there is a error on their side. They expect you to sort it out as they contacted me 9 months later over a payment to which I didn't know about. I spoke to owner ( practice manager ) to which i found her totally obnoxious and they she spoke to me. I told her my wife had died last year of terminal lung cancer. My wife set up a care plan with them and when she died I took over to which I had informed them previously. Clearly this hadn't been done properly by them causing this problem. Then I was threatened from her im going to debt collectors in . So I paid and took my pet somewhere else overall they are not good.

Ruth Brown

7 months ago

Harley Shirvington

9 months ago

Good services

NATHAN CLOTHIER

Black Rock Vets have been absolutely brilliant. Our 18-year-old cat wasn’t even registered there, but when we feared he might be nearing the end, they saw us straight away. The vet gave him a thorough check over, explained everything clearly, and reassured us that while he does have a heart murmur, it sounded normal, and his lungs were clear. Instead of rushing us into a painful decision, they suggested trying pain relief first, as his unsteadiness could simply be arthritis. Thanks to their compassion and care, we now have a little more time with him and the chance to see if this helps. We’re so grateful for the kindness and honesty shown at such a difficult moment, and wouldn’t hesitate to recommend Black Rock Vets to anyone.