B&W Equine Vets

B&W Equine Vets is a dedicated equine practice for horses, ponies, and donkeys, offering both mobile visits and an equine referral hospital. The website describes a 24/7 ambulatory and referral emergency service, plus on-site laboratory support and stud/reproduction work. In the latest reviews, owners frequently praise specific vets for communication and persistence through longer recoveries, but there are also complaints about front-desk/customer-service interactions (including conflicting information and feeling pressured on payment).

Services

• •Mobile equine veterinary services (ambulatory visits).
• •Equine referral hospital.
• •24/7 emergency service (ambulatory and referral), stated as available 24 hours a day.
• •Stud and reproduction services.
• •On-site laboratory services.
• •Treatment and ongoing management are referenced in reviews (including a “long road to recovery” for a pony, with frequent communication mentioned).

People

• •Hayley (named in reviews): described as “amazing” by an owner whose horses were under the practice’s care.
• •Jonathan (named in reviews): mentioned in an owner’s “special thanks.”
• •Amber / Amber Whitmarsh (named in reviews): credited with a pony’s treatment and recovery; the owner highlighted the degree of communication throughout a long recovery.
• •Charlotte (named in reviews, role not stated): described as “amazing” by one reviewer.
• •Unidentified phone staff member: one reviewer was happy with the vet who attended, but reported the person they spoke to by phone was “rude and quite disrespectful,” and that they were given conflicting information including about what they needed to pay.

Reviews

4.5 stars from 13 reviews. - Several owners describe the vets as very helpful (“nothing too much trouble”) and praise individual clinicians by name.

• •Communication stands out in at least one detailed account: an owner of a pony on a long recovery said they “totally appreciated” the level of communication during treatment.
• •Payment and customer-service experiences are mixed: one review found it “off putting” that payment is wanted before a visit, and another reported conflicting information and an argument over an overcharge that was later acknowledged as a mistake.