Secret World Wildlife Rescue

- Fast, responsive help: several reviewers say calls were answered quickly, with rescue efforts arranged promptly, including fox and bird cases. - Useful case-specific guidance: people describe being asked for photos, videos or location details so the team could advise on treatment or decide whether rescue was needed. - Strong rescue work: recent examples include volunteers sent to help a heron, a swan rescued after a fishing hook injury, and support for injured birds and foxes.

Secret World Wildlife Rescue appears to operate as a wildlife rescue charity rather than a companion-animal veterinary practice, with recent feedback centred on advice, rescue and intake for injured wild animals. Reviews describe quick phone support, photo or video-based triage, and rescue or collection where needed. Recent examples include help with injured foxes, birds, a heron, a swan with a fishing hook, and a limping pheasant.

Services

•Injured wildlife advice by phone: reviewers regularly mention calling for immediate guidance about unwell or injured wild animals.
•Remote triage by photo or video: reviews describe the team assessing cases from shared photos, WhatsApp videos, or in-person video showings to advise on next steps.
•Wildlife rescue and collection: recent examples include arranging help for an injured fox within about an hour, sending volunteers to assist a heron, attending a pheasant, and rescuing a swan after a fishing hook injury.
•Wildlife intake and follow-up: reviews mention being able to drop off injured birds, receive case-specific care advice, and get a reference number to check back on progress.
•Education sessions and visits: school visits are described as structured and age-appropriate, with information, hands-on activities, and exploration of the site.
•Public wildlife events: reviewers mention well-organised bat walk-and-talk events, including the use of bat detectors.

Pricing

No published pricing information is currently available for this clinic.

People

•George: named in reviews as leading three education sessions during a school visit, with a mix of information, practical activities and site exploration for young children.
•Tony: named in a recent review for attending a limping pheasant case and helping assess the bird in person.
•Team and volunteers: reviews repeatedly praise the wider team for fast responses, sensitive handling of wildlife cases, and organised rescue support.

Reviews

Google rating: 4.5/5 from 467 reviews. Recent feedback is very positive and focuses mainly on wildlife rescue, practical advice, and educational events.

•Fast, responsive help: several reviewers say calls were answered quickly, with rescue efforts arranged promptly, including fox and bird cases.
•Useful case-specific guidance: people describe being asked for photos, videos or location details so the team could advise on treatment or decide whether rescue was needed.
•Strong rescue work: recent examples include volunteers sent to help a heron, a swan rescued after a fishing hook injury, and support for injured birds and foxes.
•Well-run educational activities: school sessions and bat walks are described as informative, engaging and well organised.

Reviews for Secret World Wildlife Rescue

Note: Showing the 10 most recent Google reviews out of 467 we track in total. Recent reviews may not be representative of overall sentiment.

David jose

2 months ago

Had a Cock Pheasant in the back garden in Clevedon , he appeared healthy but appeared to have a bad leg and was limping. Phoned the Charity lunch time on Sunday by 4.30 Tony arrived to assist. Very efficient and after an attempt to catch the bird he flew off. Tony was happy that the bird was healthy and would probably make a full recovery. Very Impressed with their efforts - Thankyou all. Dave Jose.

J W

Secret World were the only people that I could reach out to about a heron that looked unwell at our local nature reserve. They listened & responded very quickly & sent out two volunteers to try to help the bird. Thank you again for your support for our local wildlife.

Gavin Waller

3 months ago

David Gethyn-Jones

We found this swan in distress in Portishead Marina yesterday. A vet suggested we contact Secret World, and we were able to give them his exact location. This morning he had gone, and Secret World were able to tell us someone had gone to his rescue last night and removed a fishing hook. Hopefully he's well now 😊

Joanne Mead

Contacted secret world by telephone to get advice for an injured bird. They were amazing asked me to send photos and to gather information. Advised me what to do and were happy to help with the care and treatment plan. Thank you so much

Ross Parker

5 months ago

I found an injured fox outside our house in Bristol and wasn't sure what to do - I called Secret World who answered straight away - they were really helpful and organised for someone to come and rescue him, all within an hour. So impressed with the response, they are doing great work - thank you to the whole team!

Paul

A brilliant charity that helps all wildlife, amazing.

Megan Penny

6 months ago

Our school had a fantastic trip to Secret World in November. George delivered three superb sessions which were a great balance of information, hands-on practical activities and exploring the site pitched at an appropriate level for our 4, 5 & 6-year-olds. Our children came away with a wealth of information about our native wildlife and were enthusiastic about how they could help an animal in need.

Hannah Parsons

7 months ago

The team sensitively organised a celebration of life afternoon event. The food was was delicious - hot soup, homemade quiches and amazing deserts. The Bluebell barn comfortably accommodated 50 guests, and the overspill marquee space was welcome when the weather did not lend itself to using the garden space. Close to the crematorium and a kind team, I would recommend.

Max S

good