Kingfisher Veterinary Practice Crewkerne

Kingfisher Veterinary Practice Crewkerne offers routine care alongside out-of-hours emergency arrangements (listed as “Out of Hours Emergency” on the clinic website). Reviews describe a practice that handles both preventative appointments (for example, vaccinations) and urgent injuries (including a cat hit by a car and dog bite wounds), with multiple owners mentioning follow-up contact after treatment (including “non stop telephone calls” and advice on complications). Facilities are also referenced in reviews as spacious with larger consultation rooms. Feedback on staff manner is mixed: many describe supportive handling (including giving an injured cat “cuddles”), while one recent reviewer reports “unbelievably rude staff.”

Services

• •Out-of-hours emergency care (“Out of Hours Emergency” stated on the website).
• •Preventative care mentioned in reviews, including dog vaccination.
• •Injury/urgent treatment described in reviews
• •Care for a cat hit by a car with ongoing support during recovery.
• •Immediate treatment for dog bite wounds affecting two dogs.
• •Referrals to specialists: one reviewer describes the team arranging a referral “despite the lateness of the day.”
• •Repeat medication requests: one reviewer says ordering repeat meds is simple.
• •Health screening/checks and wellness offers (from the website)
• •“Book a free health check” (promotion referenced on the site).
• •“Wellness screening for only £60.”
• •“Six-month healthy pet check” at £24.99.
• •Pet Health Club® / Pet Health Club® Plus (website)
• •Consultations are stated as included as part of a Pet Health Club® Plus plan.
• •A reviewer notes the club has tiered benefits (no specific tiers described).

Pricing

• •Wellness screening: £60 (website promotion).
• •Six-month healthy pet check: £24.99 (website promotion).
• •Pet Health Club® Plus: consultations included (website states inclusion, but no price given).

People

• •Louise: thanked by name in a review for being “tireless in getting a referral to a specialist” late in the day for a cat in poor condition.
• •Reviews repeatedly highlight staff actions that mattered to owners, such as
• •Extra handling/comforting (an injured cat receiving “cuddles”).
• •Follow-up communication after treating dog bite wounds, including frequent calls and advice on what to do if complications arose.
• •A veterinarian adjusting a dog’s medication with the owner’s home situation in mind (mentioned in a review involving a locum vet; the vet is not named).

Reviews

4.7 stars from 169 reviews. The latest reviews focus mostly on staff support during injuries and routine visits, with one recent account describing very poor front-of-house manner. “”

• •Urgent care and recovery support: examples include treatment after a car accident and bite wounds, plus aftercare appointments and ongoing advice by phone.
• •Referral coordination: one owner says the team pushed to secure a specialist referral even late in the day.
• •Facilities and access: one owner mentions larger consultation rooms, and another says it’s easy to see specific practitioners and straightforward to order repeat medications.
• •Staff manner is inconsistent across reviews: many describe kindness and support, while one reviewer reports “unbelievably rude staff” and feeling unwelcome.