Hamstone Vets

Hamstone Vets presents itself as an independent veterinary practice in Crewkerne, focused on a more traditional, personalised service. It appears set up for routine small-animal care alongside urgent appointments and end-of-life support, with owners frequently highlighting same-day help, clear explanations, and a calm, supportive approach during difficult decisions. Practical details that stand out include a separate cat waiting room and a team that owners say keeps them updated and follows through on callbacks.

Services

• •Routine small-animal care including appointments for issues such as booster vaccinations and general health concerns, with reviews describing thorough explanations and advice for managing some problems at home.
• •Urgent and same-day appointments, with owners describing emergency cases being seen quickly, treated, and back home within an hour, and one report of same-day access even as a new client.
• •24-hour emergency cover, as stated on the clinic website.
• •Surgery and aftercare, with one owner praising the full experience from the procedure itself through to recovery support.
• •End-of-life care, including at-home euthanasia, which one family described as a compassionate home visit allowing them to be together.
• •Cat-friendly facilities, particularly a separate cat waiting area/cat room, which several owners mention as helping reduce stress.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

People

• •Emily is named positively by owners for being thorough, reassuring, and helpful when pets are unwell.
• •Ellie is mentioned alongside Emily for helping owners feel at ease during difficult situations and decisions.
• •Vicky is praised for being calm, reassuring, and proactive on the phone when an owner was worried about their pet.
• •The reception team is frequently described as friendly, welcoming, and good at keeping owners updated, especially with nervous dogs.
• •An unnamed surgeon is singled out in one review for the quality of care from procedure through aftercare.

Reviews

Google reviews: 4.8/5 from 46 reviews.

• •Many owners describe fast access when it matters, including same-day appointments and quick emergency treatment.
• •A consistent theme is clear, reassuring communication, with staff praised for listening carefully, explaining options well, and supporting owners through stressful or difficult decisions.
• •Reviews often mention a friendly, welcoming atmosphere, especially from reception, with good handling of nervous pets and positive comments about the separate cat room.
• •There is one recent negative review about a client feeling ignored at reception, though the reviewer also notes the practice later phoned to apologise.