Specialist Vets in Midsomer Norton

## Summary Midsomer Veterinary Centre is an independently owned veterinary practice (not part of a corporate group, as stated on its website). The clinic describes offering consultations, investigations, surgery, and medical treatment, with 24-hour emergency care/advice routed via an external out-of-hours provider (meaning urgent treatment may require travel). From the latest reviews available, owners often mention long-term continuity (“over 10 years”), recognising familiar staff, and vets discussing options when cost is a concern. There is also a clear point of conflict in the reviews: one recent account says a distressed found cat was turned away because it wasn’t microchipped, while another reviewer argues the practice is being criticised for something “out of your control” and stresses that someone must be financially responsible. ## Services Based on the clinic’s website summary and review content: - **General consultations** - **Investigations** (described on the website, without specific tests named) - **Surgery** (listed on the website; no specific procedures referenced in the reviews provided) - **Medical treatment** (listed on the website) - **Emergency care/advice, 24 hours** via an **external out-of-hours provider**; the website notes you may need to travel if urgent treatment is required ## People - **Laurence** (vet; role implied in reviews): repeatedly mentioned as “amazing,” particularly with one reviewer’s dog. The same reviewer values **honesty and respect** in how cases are discussed, and highlights **continuity and personal interaction** over many years. ## Reviews **4.6 stars from 183 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Continuity and familiarity:** several owners mention being with the practice for **10+ years**, staff **recognising** them, and a “small practice” feel. - **Decision-making and transparency:** owners describe vets as **honest** and willing to **offer alternatives** when money is an issue (one review explicitly contrasts this with feeling it’s “not just profit”). - **A specific complaint about turning away a found animal:** one reviewer reports a **distressed, dehydrated and malnourished cat** was **turned away because it wasn’t microchipped**; another review defends the practice, arguing responsibility for costs has to sit somewhere.

## Summary Highcroft Veterinary Group – Silva House Veterinary Centre is part of the Highcroft Veterinary Group and is listed as a veterinary nurse training facility. The Highcroft website describes a small-animal hospital-style setup across the group, including in-house diagnostics (lab work plus X‑ray and ultrasound), and a wide menu of routine and surgical care (from vaccinations and parasite control through to dentistry and general surgery). Review signals are mixed: some recent reviewers describe vets taking time to explain procedures and being patient with nervous dogs, while several 1‑star reviews (some explicitly from people who say they are not clients) allege the practice agreed to euthanase a young dog without sufficient testing or challenge. ## Services The Highcroft website lists the following services and capabilities (availability at this specific centre is not separately confirmed in the inputs): - Routine care: consultations, vaccinations, parasite control, microchipping, six‑month health checks - Nurse clinics and “pets club checks” (mentioned in reviews), plus blood pressure checks - Procedures: neutering, surgery, dentistry - Diagnostics: diagnostic tests & imaging; facilities listed include an in‑house lab, X‑ray, and ultrasound - Additional services: grooming & nail clipping, anal sac expression, pet travel documentation (GB), home visits - Exotic animals are listed (alongside dogs, cats, rabbits and a wide range of small mammals, reptiles, and birds) Referral services listed on the website include cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery, and keyhole (laparoscopic) surgery. Emergency care: the website states there is a 24‑hour emergency service with dedicated out‑of‑hours support via “MiNightVet” (no centre-specific arrangements are provided in the inputs). ## People - **Daniela (vet nurse)** is named in reviews as running a check where she “took time to answer my questions” and was described as “very knowledgeable.” - Some reviewers highlight vets explaining what they were doing during an appointment and being patient with a dog during handling. ## Reviews **Google rating: 4.3 stars from 189 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations and patient handling:** multiple 5‑star reviews mention a vet explaining what she was doing and being patient with a dog. - **Ongoing check-ups via a club plan:** one reviewer references regular “pets club checks” and consistently good service during these visits. - **Strong negative cluster focused on a euthanasia decision:** several 1‑star reviews (including some from people who say they are not clients) allege a “healthy” young dog was put to sleep “without tests” and that the clinic did not do enough due diligence; these comments directly conflict with the positive accounts of care. - **Handling discomfort during exams:** one 3‑star review specifically mentions dislike of rectal thermometers.