Highcroft Veterinary Group - Silva House Veterinary Centre

Highcroft Veterinary Group – Silva House Veterinary Centre is part of the Highcroft Veterinary Group and is listed as a veterinary nurse training facility. The Highcroft website describes a small-animal hospital-style setup across the group, including in-house diagnostics (lab work plus X‑ray and ultrasound), and a wide menu of routine and surgical care (from vaccinations and parasite control through to dentistry and general surgery). Review signals are mixed: some recent reviewers describe vets taking time to explain procedures and being patient with nervous dogs, while several 1‑star reviews (some explicitly from people who say they are not clients) allege the practice agreed to euthanase a young dog without sufficient testing or challenge.

Services

The Highcroft website lists the following services and capabilities (availability at this specific centre is not separately confirmed in the inputs)

• •Routine care: consultations, vaccinations, parasite control, microchipping, six‑month health checks
• •Nurse clinics and “pets club checks” (mentioned in reviews), plus blood pressure checks
• •Procedures: neutering, surgery, dentistry
• •Diagnostics: diagnostic tests & imaging; facilities listed include an in‑house lab, X‑ray, and ultrasound
• •Additional services: grooming & nail clipping, anal sac expression, pet travel documentation (GB), home visits
• •Exotic animals are listed (alongside dogs, cats, rabbits and a wide range of small mammals, reptiles, and birds)

Referral services listed on the website include cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery, and keyhole (laparoscopic) surgery.

Emergency care: the website states there is a 24‑hour emergency service with dedicated out‑of‑hours support via “MiNightVet” (no centre-specific arrangements are provided in the inputs).

People

• •Daniela (vet nurse) is named in reviews as running a check where she “took time to answer my questions” and was described as “very knowledgeable.”
• •Some reviewers highlight vets explaining what they were doing during an appointment and being patient with a dog during handling.

Reviews

Google rating: 4.3 stars from 189 reviews.

• •Clear explanations and patient handling: multiple 5‑star reviews mention a vet explaining what she was doing and being patient with a dog.
• •Ongoing check-ups via a club plan: one reviewer references regular “pets club checks” and consistently good service during these visits.
• •Strong negative cluster focused on a euthanasia decision: several 1‑star reviews (including some from people who say they are not clients) allege a “healthy” young dog was put to sleep “without tests” and that the clinic did not do enough due diligence; these comments directly conflict with the positive accounts of care.
• •Handling discomfort during exams: one 3‑star review specifically mentions dislike of rectal thermometers.