Highcroft Veterinary Group - Silva House Veterinary Centre – Vets in Midsomer Norton
Clinic Overview
Highcroft Veterinary Group – Silva House Veterinary Centre in Midsomer Norton is part of Highcroft Veterinary Group, which sits within CVS, and the site is listed as a veterinary nurse training facility. Across the group, Highcroft presents a small-animal hospital-style service with in-house diagnostics, routine preventive care, dentistry and general surgery, plus access to referral disciplines. Recent feedback is mixed overall: many reviewers praise the friendly team, clear explanations and kind handling, while a cluster of 1-star comments centres on a disputed euthanasia case involving a young dog.
Highcroft Veterinary Group – Silva House Veterinary Centre in Midsomer Norton is part of Highcroft Veterinary Group, which sits within CVS, and the site is listed as a veterinary nurse training facility. Across the group, Highcroft presents a small-animal hospital-style service with in-house diagnostics, routine preventive care, dentistry and general surgery, plus access to referral disciplines. Recent feedback is mixed overall: many reviewers praise the friendly team, clear explanations and kind handling, while a cluster of 1-star comments centres on a disputed euthanasia case involving a young dog.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping and six-month health checks are listed, alongside nurse clinics, pets club checks and blood pressure checks. Recent reviews also mention ongoing pets club visits for a puppy.
- •Procedures and treatment: neutering, dentistry and general surgery are listed among the practice’s core services.
- •Diagnostics and imaging: Highcroft lists diagnostic testing, an in-house lab, X-ray and ultrasound across the group.
- •Additional support services: grooming and nail clipping, anal sac expression, GB pet travel documentation and home visits are listed.
- •Species seen: dogs, cats, rabbits, a range of small mammals, reptiles and birds are listed, along with exotic pets.
- •Referral and advanced care: cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery and keyhole surgery are listed through the wider group.
- •Emergency care: the website states there is 24-hour emergency cover with dedicated out-of-hours support via MiNightVet.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services.
People
- •Louise Mills is named warmly in a recent review for professional and loving care over many years, including support around an end-of-life visit.
- •Daniela (vet nurse) is praised in reviews for being friendly, knowledgeable and taking time to answer questions during pets club checks.
- •Recent feedback also highlights friendly reception staff and vets who explain procedures clearly and handle nervous dogs patiently.
Reviews
Google rating: 4.3 stars from 190 reviews.
- •Several recent 5-star reviews describe a friendly, helpful team, with vets taking time to explain what they are doing and being patient during appointments.
- •One long-term client especially praises Louise Mills and the wider team for compassionate, professional care, including kindness after the loss of a 16-year-old dog.
- •Ongoing routine care comes through positively in reviews, including pets club checks and a good experience with Daniela, a vet nurse who is described as knowledgeable and approachable.
- •A noticeable cluster of 1-star reviews criticises the practice over the reported euthanasia of a young dog; some of those reviewers explicitly say they were not clients of the clinic.
