Highcroft Veterinary Group - Silva House Veterinary Centre – Vets in Midsomer Norton
Clinic Overview
Highcroft Veterinary Group – Silva House Veterinary Centre in Midsomer Norton is part of Highcroft Veterinary Group within CVS Group, and the site is listed as a veterinary nurse training facility. Across the group, Highcroft offers a broad small-animal service including routine preventive care, diagnostics, dentistry and general surgery, with access to referral disciplines. Recent feedback is mixed overall: many reviewers praise the friendly team, clear explanations and kind handling, while a cluster of 1-star comments centres on a disputed euthanasia case involving a young dog.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, six-month health checks, nurse clinics, pets club checks and blood pressure checks are listed. Reviews also mention ongoing pets club visits for a puppy.
- •Procedures and treatment: neutering, dentistry and general surgery are part of the core service. Recent reviews mention a puppy undergoing a midline spay, with clear aftercare information and reassuring support from the team.
- •Diagnostics and imaging: diagnostic testing, an in-house lab, X-ray and ultrasound are listed across the wider Highcroft group. One recent review also describes a guinea pig being admitted for tests and treatment.
- •Additional support services: grooming and nail clipping, anal sac expression, GB pet travel documentation and home visits are listed.
- •Species seen: dogs, cats, rabbits, small mammals, reptiles and birds are listed, along with exotic pets. Recent feedback includes especially positive comments about care for guinea pigs.
- •Referral and advanced care: cardiology, internal medicine, ophthalmology, orthopaedics, soft tissue surgery and keyhole surgery are listed through the wider group.
- •Emergency care: the website states there is 24-hour emergency cover with dedicated out-of-hours support via MiNightVet.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent written reviews focus more on care and communication than on cost.
People
- •Louise Mills is named warmly by a long-term client for professional, loving care over many years, including support around an end-of-life visit.
- •Daniela is previously praised for being friendly, knowledgeable and taking time to answer questions during pets club checks.
- •Recent feedback also highlights friendly reception staff, supportive vet nurses and vets who explain procedures clearly and handle animals patiently.
Reviews
Google rating: 4.3 stars from 196 reviews.
- •Several recent 5-star reviews describe a friendly, helpful team, with clear explanations during appointments and reassuring aftercare.
- •Routine and surgical care come through positively, including praise for the handling of a puppy's spay and for patient, calm care during dog appointments.
- •Recent feedback also includes strong praise for small-pet care, with one owner singling out the practice's treatment of a guinea pig for tests and treatment.
- •A noticeable cluster of 1-star reviews criticises the practice over the reported euthanasia of a young dog; some of those reviewers explicitly say they were not clients of the clinic.
