Specialist Vets in Crewkerne

## Summary Hamstone Vets describes itself as an **independent veterinary practice**, set up to provide a more traditional, personalised service. Based on the website and recent reviews, it appears geared to **routine small‑animal care plus urgent and end‑of‑life support**, with multiple owners mentioning **same‑day emergency appointments**, **clear explanations for home management**, and **honest conversations around difficult decisions**. Practical touches owners highlight include a **separate cat waiting room** and staff who **call back when they say they will** to keep clients updated. ## Services - **24-hour emergency cover** (stated on the clinic website). - **Urgent/same-day appointments** described in reviews (e.g., an emergency call leading to being seen, treated, and home within an hour; another report of a same-day appointment as a non-registered client). - **Surgery and aftercare** (a client describes a “surgeon” and praises the procedure through to aftercare). - **At-home euthanasia** (one review describes a dog being put to sleep at the owner’s home with family present). - **Health advice for managing issues at home**, with “thorough advice” and reassurance mentioned in a recent visit. - **Separate cat waiting area/cat room** (mentioned in multiple reviews as reducing stress for cats). ## People - **Emily & Ellie** (roles not stated): repeatedly mentioned for helping owners feel at ease during “difficult decisions/situations” and for providing support, alongside clear explanations. - **Reception team/receptionists**: frequently credited in reviews for being welcoming—especially with nervous or rescue dogs—and for being friendly/helpful in practical ways (including calling back as promised and keeping owners updated). - **A surgeon** (name not given): praised for the full pathway from procedure to aftercare. ## Reviews **4.9 stars from 41 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed of access when it matters:** owners describe being seen the same day (including as a non-registered client) and one emergency visit completed “within an hour.” - **Communication that supports decision-making:** multiple reviews mention clear explanations, thorough advice, and being told “the honest truth,” including during terminal illness and euthanasia decisions. - **Follow-through and updates:** clients specifically mention callbacks happening when promised and being kept informed. - **Facilities that reduce stress:** the **separate cat room** is repeatedly called out as a standout feature. - **Handling nervous/rescue pets:** owners describe reception and clinical staff helping a nervous rescue dog feel settled, and a “positive environment” that makes a puppy keen to visit.

## Summary Kingfisher Veterinary Practice Crewkerne offers routine care alongside **out-of-hours emergency arrangements** (listed as “Out of Hours Emergency” on the clinic website). Reviews describe a practice that handles both **preventative appointments** (for example, vaccinations) and **urgent injuries** (including a cat hit by a car and dog bite wounds), with multiple owners mentioning **follow-up contact after treatment** (including “non stop telephone calls” and advice on complications). Facilities are also referenced in reviews as **spacious with larger consultation rooms**. Feedback on staff manner is mixed: many describe supportive handling (including giving an injured cat “cuddles”), while one recent reviewer reports “unbelievably rude staff.” ## Services - **Out-of-hours emergency care** (“Out of Hours Emergency” stated on the website). - **Preventative care** mentioned in reviews, including **dog vaccination**. - **Injury/urgent treatment** described in reviews: - Care for a **cat hit by a car** with ongoing support during recovery. - Immediate treatment for **dog bite wounds** affecting two dogs. - **Referrals to specialists**: one reviewer describes the team arranging a referral “despite the lateness of the day.” - **Repeat medication requests**: one reviewer says **ordering repeat meds is simple**. - **Health screening/checks and wellness offers** (from the website): - “Book a free health check” (promotion referenced on the site). - “Wellness screening for only **£60**.” - “Six-month healthy pet check” at **£24.99**. - **Pet Health Club® / Pet Health Club® Plus** (website): - Consultations are stated as **included** as part of a **Pet Health Club® Plus plan**. - A reviewer notes the club has **tiered benefits** (no specific tiers described). ## Pricing - **Wellness screening:** **£60** (website promotion). - **Six-month healthy pet check:** **£24.99** (website promotion). - **Pet Health Club® Plus:** consultations included (website states inclusion, but no price given). ## People - **Louise**: thanked by name in a review for being “tireless in getting a referral to a specialist” late in the day for a cat in poor condition. - Reviews repeatedly highlight staff actions that mattered to owners, such as: - **Extra handling/comforting** (an injured cat receiving “cuddles”). - **Follow-up communication** after treating dog bite wounds, including frequent calls and advice on what to do if complications arose. - A veterinarian adjusting a dog’s **medication** with the owner’s home situation in mind (mentioned in a review involving a locum vet; the vet is not named). ## Reviews **4.7 stars from 169 reviews.** The latest reviews focus mostly on staff support during injuries and routine visits, with one recent account describing very poor front-of-house manner. **“Themes below are drawn from the latest written reviews available to us.”** - **Urgent care and recovery support:** examples include treatment after a car accident and bite wounds, plus aftercare appointments and ongoing advice by phone. - **Referral coordination:** one owner says the team pushed to secure a specialist referral even late in the day. - **Facilities and access:** one owner mentions **larger consultation rooms**, and another says it’s **easy to see specific practitioners** and straightforward to order repeat medications. - **Staff manner is inconsistent across reviews:** many describe kindness and support, while one reviewer reports “unbelievably rude staff” and feeling unwelcome.