Delaware Veterinary Group – Vets in Castle Cary
Clinic Overview
- Reception is a recurring strength, with several owners describing the team as warm, welcoming, and clear when talking through prices. - Communication during consultations stands out, with owners saying problems and treatment options are explained well and that vets take time to answer extra questions. - Routine care is well regarded, including health checks and vaccinations, with one review highlighting thorough breed-specific checks for three different dogs.
Delaware Veterinary Group in Castle Cary is part of IVC Evidensia and is an RCVS-listed practice treating both small animals and farm animals. The practice is set up for routine preventative care as well as urgent problems, with emergency veterinary services listed, and it is also a veterinary nurse training facility. Recent feedback continues to highlight clear communication, welcoming front-desk support, and compassionate care in both routine and difficult situations.
Services
- •Small-animal care: Reviews specifically mention dogs and cats, including care for new pets joining the practice and ongoing support for multiple pets within one household.
- •Farm-animal care: Farm-animal services are listed as part of the practice’s wider offering.
- •Routine preventative care: Health checks and vaccinations are part of the service mix, with one owner describing three dogs of different breeds receiving thorough checks alongside their vaccinations.
- •Urgent and emergency care: Emergency veterinary services are listed, and owners describe swift, supportive help during an emergency involving a cat.
- •Home visit end-of-life support: A review mentions a home visit to help a family say goodbye to their dog, with staff described as compassionate and professional throughout.
- •Consultations with time for discussion: Owners regularly mention vets explaining problems and treatment options clearly and making time for extra questions.
- •Pet Health Club® Plus: Website information states that consultations are included within this plan.
- •Veterinary nurse training facility: The practice is listed as a veterinary nurse training site.
Pricing
No published pricing information is currently available for this clinic.
People
- •Tim: Named by owners as a vet who treats their pets with a personal, attentive approach and communicates clearly during appointments.
- •Roger and Holly: Mentioned by name in connection with a home visit during an end-of-life situation, where their support was described as compassionate and professional.
- •Reception team: Although not named individually, reception staff are repeatedly praised for being welcoming, happy to see animals, and good at explaining prices.
Reviews
4.8 stars from 249 Google reviews. Recent feedback is strongly positive and centres on friendly service, clear communication, and a reassuring atmosphere for both pets and owners.
- •Reception is a recurring strength, with several owners describing the team as warm, welcoming, and clear when talking through prices.
- •Communication during consultations stands out, with owners saying problems and treatment options are explained well and that vets take time to answer extra questions.
- •Routine care is well regarded, including health checks and vaccinations, with one review highlighting thorough breed-specific checks for three different dogs.
- •Supportive handling of more stressful situations is also mentioned, including swift help during a cat emergency and compassionate home-visit care at end of life.
